Ramshankar Prasad Das

Mobile – 995-***-**** / 701*******

Email ID – ade3i2@r.postjobfree.com

ade3i2@r.postjobfree.com

Work Experience

Organisation : Accenture Solutions Pvt. Ltd. (June/2016 – July/2020)

Job Profile : IT Operations Associate

Project : ARIS

Client : Google

Role : Software/Application/Cloud Tech Support Analyst

Responsibilities:

Provide security to client’s product and related data through several clients’ tools.

Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance.

Establish, monitor and evaluate system metrics to identify vulnerabilities and problem trends: monitor disk status, system processes, and user process activity; monitor system security, application and system event log files; communicate and work with users to resolve software / application errors.

Provide customized information, reports, or other forms of support. Leverage product experience and knowledge to build deep relationships.

Develop deep understanding of the software/ applications and be able to elaborate alternatives to clients.

Provide clients with factual information and analysis on systems and application status.

Act as a liaison between the client and the Accenture teams in order to support our client needs providing the best technology solution.

Participate in operational support, ensuring production systems and devices are online and available; this includes non-business hours and on-call support.

Checking service quality with parameters set by client to provide quality based service under Accenture terms.

Perform design reviews to verify that design meets quality standards and functional/technical requirements; make recommendations on functional and technical improvements to the software / application.

Communicate status of software / application production outages and any error-resolution activities via periodic pages/e-mails/phone calls, etc. to application community during an outage.

Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes.

Provide operational support, ensuring production systems and devices are online and available.

Educational Details

MCA from Visvesvaraya Technological University, Karnataka – 2012(82%)

BCA from Bangalore University, Karnataka – 2009(78%)

Intermediate(12th) from Talcher College, Odisha with 48% in 2005

High School(10th) from NKVP High School with 67% in 2003

Certifications

Cisco Certified Network Associate(CCNA) – Routing and Switching

Version : 200 – 125

Validity : 2020(Jan) – 2023(Jan)

Cisco ID : CSCO13563296

Trainings

SDLC and Software Implementation by CMC Ltd.

Artificial Intelligence (Basics), Design Thinking (Basics), Ethical Hacking (Basics) by Accenture.

Technical Skills

Operating Systems – Windows and Chrome OS

Application Package – MS-Word, MS-Excel and Power-point

Professional Achievements

Hall of Fame for quality production in 2018(from Accenture Talent Management)

Star of the Business Award in 2018 and 2019(from Accenture Talent Management)

Completed maximum trainings for elevating work structure

Got appreciation from Google for achieving highest quality measures on social media security.

Completed more than 3 productive years with Accenture.

Attended events related to Google cloud services and Amazon Web Services (organized by Accenture Cloud team).

Personal Details

Father’s Name – Mr. Pramod Kumar Das

Date of birth – 2nd Feb 1988

Gender – Male

Nationality – Indian

Language Known – Hindi, English, Odia, Telugu and Kannada

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