Software QA Engineer

Ina Chikanov ***.********@*****.***

650-***-****

Foster City, CA, US

Pro-active and reliable Senior QA Software professional with extensive experience in various QA related roles as a design specification reviewer, individual test contributor and Certified Security Advisor

PROFFESIONAL EXPERIENCE

GENESYS Feb 2012 - Present

www.genesys.com

The only leader in both Cloud and On-Premises Customer Experience solutions Senior Software QA Engineer

• Successfully developed overall testing strategies contributing to the outstanding software quality for Genesys suit covering user and application security testing

• Applied secure test environments for various Genesys organizations through building essential security infrastructure

• Implemented the Customer Facing Call Center functionality migration into AWS Cloud.

• Led and managed the company’s move to Agile environment within Confluence for testing and release which greatly improved customer satisfaction due to shorter sprints and implementation of automated python script regression

• Trained, advised, and mentored various Engineering teams in security requirements and testing to sustain Genesys strong record of software security testing.

• Performed numerous of deployments to multiple environments using Jenkins to test the stability of the new software release

• Performed daily security testing against various Genesys Solutions environments, resulting in 0% customer security related defects for several years.

• Utilized OWASP ZAP and Burp Suit for performing security testing of web applications exploiting security vulnerabilities

Alcatel-Lucent Enterprise Mar 2003 - Feb 2012

www.al-enterprise.com

Global Telecommunications Equipment and Software Company Software QA Engineer

• Managed testing activities in fast-paced environment for core Management Framework Applications (Configuration Server 6.0-7.x releases, Manager, DB Initialization Wizard, Outbound Contact Solution)

• Supervised other QA Engineers and Technical Marketing in coordination of testing efforts in Solution level environment

• Implemented and conducted Software Functional and Non-functional Testing to many different environments (Integration, System, Sanity, Regression, Stress, Compatibility)

• Collaborated proactively cross-functionally with Product, Business, and Customer Success teams to make all products and deployments seamless for our customers

• Employed Unix Shell scripts automation to verify process resulting in an improved testing experience for our employees

• Utilized Trello tool to prioritize sprint cycles and collaborate with stakeholders Genesys Telecommunications Laboratories Inc 1997 – Mar 2003 www.genesys.com

Software QA Engineer

• Wrote and executed detailed test cases, test plans and test design documents

• Collaborated closely with software developers helping find solutions to customer’s current needs, utilizing my analytical, problem solving and creative thinking skills

• Performed defect root cause analysis and made related process improvements TECHNICAL SKILLS

Platforms: Windows, Unix(AIX,Solaris)

Linux(RHEL,CENTos,Ubuntu), Genesys

Cloud testing Platform: AWS Staging

Testing Methodologies: Waterfall, Agile

Automation Tools: Python, Visual Test

Test Management Platform: JIRA, Trello

Bug Trucking Platform: JIRA, Siebel

Database: PostgreSQL, Microsoft SQL,

Oracle

Software Development Environment : JIRA,

Confluence

Programming: SQL, Python, Selenium,

HTML

CD: Jenkins

Other: REST API, HTTP/HTTPS, Postman,

Wireshark, mmc, tcpview,

JDBC, OWASP ZAP, Burp Suit

Vmware, Vmware virtualization

SOFT SKILLS

Results-driven, Productive, Teamwork,

Collaboration, Passion,

Mentoring, Motivated, Vision,

Cross-functional Training,

Problem Solving, Multitasking,

Leadership, Fast Learning

EDUCATION

Riga Technical University

Master degree in Civil Engineering

Riga, Latvia

Santa Clara Adult Education

Options

Certified in Software QA and Computer

Applications, Visual Basic, QA Partner,

MSTest

Santa Clara, CA

Genesys University

Certified Security Advisor

Daly City, CA

LANGUAGES

English

Russian

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