Pharmacy Customer Service

Min Li

*** ******* *****, ********, **.*****

Cell 815-***-****

***********@*****.***

Professional Summary

Over 20 years of experience in pharmaceutical service

Highly knowledgeable in retail and hospital settings

Adapt at dispensing accurately and efficiently

Flexible and organized

Posses excellent customer service skills

Work well independently and with team

Skills

Multilingual: fluent in English, Mandarin and Cantonese

Good understanding of insurance billing, HIPPA, state and federal laws

Experienced with using and trouble-shooting auto-dispensing

Good assessment and problem solving skills

Expert in medication compounding and calculations

Professional Experience

Walgreens Pharmacy, Berkeley, CA. 2017-2020

Pharmacist

Processing and dispensing prescription orders

Assist in handling customer complaints

Provide drug counselling to customers

Provide immunizations and health screenings

Resolve insurance issues

Walgreens Pharmacy, Chicago, IL. 2002- 2016

Staff Pharmacist

Supervise the day to day operations of pharmacy that include inventory maintenance, interactions with insurance companies and appropriate record keeping and filing

Process and prepare prescriptions and compounds in an accurate and timely manner

Coaching pharmacy students for their internship assignments

Provide vaccination services and health screenings, such as A1C, BMI, cholesterol, and blood pressure test

Create workflow strategies to help increase productivities

Train technicians and students to ensure high level of customer service and safety

Mercy Hospital, Chicago, IL. 2009-2012

Per diem Pharmacist

Work collaboratively with physicians and nurses to ensure most appropriate treatments for the patients

Educate patients and care givers regarding proper drug use, storage, disposal, possible drug interactions, and side effects of drug therapy

Perform final checks on all prescriptions to assure correct medication doses, quantities, administration instruction as the order required

Ensure the pharmacy complies with 340 B protocol

Michael Reese Hospital, Chicago, IL. 2005 -2008

Registry Pharmacist

Document all clinical activities and interventions

Review patient medication profiles, anticoagulation monitoring,antibiotic dosing and high alert medications

Suggest change of medications based on hospital formulary and patients’ conditions

Verify order entries including IV, TPN calculations

Check IV, TPN preparations and set up

Final check on all the floor medications include compounds, prepackages, parenterals, and crash carts

University of Chicago Hospital, Chicago, IL. 2003-2005

Registry Pharmacist

Review and document patient medication profile

Process and verify inpatient prescription orders

Assist physicians and nurses in IV compatibility, IV dosage, and infusion rates

Prepare and check emergency crash carts

Research and resolve dosage conflicts and potential harmful drug interactions

Participate in hospital code events

Education

Doctor of Pharmacy, Midwestern University, Downers Grove, IL. 1999-2003

Bachelor of Science in Biology with a Minor in Chemistry, University of Illinois at Chicago, IL. 1998

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