Manager Customer Service

RANJAN KISHAN

C/o- Mr. Kumarmani Kishan

At-Bondamunda,Sec-B, po/ps- Bondamunda,

City: Rourkela

Dist- Sundargarh, Odisha- 770032

Mob: +91-700*******, +91-943*******

Email: *************@*****.***

CAREER OBJECTIVE

To enhance my working capabilities, knowledge, professional skills, business efficiencies and to serve my organization in the best possible way with sheer determination and commitment. Experienced management worker (2+ years) withPG Diploma in Management. Proven ability to run a business operation and to be a part of professional managed origination with the scope of a challenging career, opportunity for learning excellence and continuous improvement coupled with growth and individual development.

PERSONALITY TRAITS

Self-Motivated

Hard working & Goal Oriented

Customer service skill

Conflict Management

Flexible & Team Oriented

Quick learn

COMPUTER PROFICIENCY

Operating Systems: Windows,

Software: Tally.ERP9, Microsoft Office - Word, Excel & Power Point.

Professional Experience

SERVICE BRAND ACTIVATER (SBA), SONY COMPANY, BHUBANESWAR

SUPERWELL SERVICES PVT.LTD/2018

Acting as a point of resolution for customers who have complaints

Using good judgment and initiative, developing resolutions to complaints by telephone.

Following correct escalation procedures to Line Management or Customer Relations

Obtain and evaluate all relevant information to handle inquiries and complaints

Direct requests and unresolved issues to the designated resource

Record details of inquiries, complaints and actions taken and properly follow-up

Communicate and co-ordinate with internal department.

Provide feedback on product and process improvement to Team Leader

Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction

Prepare operational reports assigned by Team Leader / Manager

Report service or business failure to Team Leader/ Manager

Education

PG DIPLOMA IN MANAGEMENT (PGDM)

The College of IIMT Bhubaneswar, SC / 2019

BACHELOR OF COMMERCE (B.COM)

The College of RCR Rourkela, SC / 2016

PERSONAL DETAILS

Date of Birth: 20th march1993

Sex: Male

Nationality: Indian

Passport No: xxxxx

Aadhaar No: 571*********

LinkedIn ID: http://www.linkedin.com/in/ranjan-kishan-4ba33014b

Hobbies: playing Badminton &Reading Books

Language Know: Odia, Hindi, English

REFERENCES

Mr.Radhanath Panda,Professor,IIMT College,Kantabada,Bhubaneswar,

Email Id: ****************@*****.***

Prof. Pradeep Kumar Das,Diretor,Placement,IIMT,Bhubaneswar

Ph no-+91-700*******,+91-890*******

DECLARATION

I do hereby declare that the information furnished above is true to the best of my knowledge and belief.

PLACE: Rourkela

DATE: 25.11.2019 (RANJAN KISHAN)

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