Civil Engineering Engineer

Name: Arsshad Alii Shaiik

Mobile: +919*********

E-mail: ******************@*****.***

Profile:

3+ Years of overall IT experience as a CMDB/ServiceNow Developer in Analyzing, Configuring, Administering, Scripting, Customization and Development of the Service Now ITSM platform.

Currently working as Systems Engineer in Tech Mahindra Limited.

PROFESSIONAL SUMMARY:

I have 3+ years of experience on Service Now platform.

Administration: Creating Users, Groups, Roles, Departments, Impersonating.

Customization: Applications, Modules, Notifications, Report Management.

Basic Understanding of ITIL Process.

Worked on UI Policies, UI actions and workflow.

Worked on Email notifications, tickets and reports.

Configuring and designing form as per requirement, form customizations, worked on data loading.

Involved in customization and Maintenance of ITIL modules.

Creation of Update sets, Export the Update sets and Retrieve the Update sets.

SYSTEM ENGINEER, November 2018 – Present

Tech Mahindra Limited– Bangalore, India

Client Description:

Volvo is a major Swedish manufacturer of commercial vehicles – specifically heavy trucks and buses. It also manufactures diesel engines for heavy vehicles as well as marine and general industrial applications.

Role: ServiceNow Developer

Responsibilities:

Understanding the Functional Requirement Specification document and interface Document.

Conceptualize the requirements, use cases, design, development, testing & deployment for Service Catalog

Assist in developing new Service Now solutions, including proof of concepts.

Develop and deliver training programs relevant to Service Now use and administration for end users. Experience in Client interaction on daily basis.

Experience of handling Bug Fixes and Enhancement requests.

Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.

Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.

Created various front end forms and Small customizations on Service Portal.

Created Update Sets to migrate customizations from one instance to another instance.

Created Email Layouts, Templates and Email Notifications.

Designed Workflows, which can be reused.

Coordinating with the Team working along and who are responsible for the Testing and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, technical design documentation, developed workflow customizations, and performed unit testing and user acceptance testing.

Documented all implementations and best practices defined within team.

INFRA DEVELOPER, may 2017 – October 2018

NTT Data – Bangalore, India

Project Description: It is a ServiceNow Catalog Module that helps users to create a Service Request for Network

related Catalog items [e.g. User Access, Firewalls, Packet Shaper, Load Balancer etc.]. This module gives users a very handy way of creating any network related requests.

Responsibilities:

Gathering the requirements from the Business Team.

Understanding the Functional Requirement Specification document and interface Document.

Creation of technical, functional specification documents as per the requirements.

Creation of Applications, Catalogs, Variables, UI Forms, Buttons as per the requirement specification in Service Now

Configuring the SLAs for various ITIL processes in Service Now

Customizing the forms and form design for the ITIL processes used across the firm

Creation of update sets, export the update sets, retrieve the update sets,

Migration of changes from one instance to other using update sets

Worked on loading the data into Service Now using import sets

Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements

Worked on importing the Configuration Items (CI) from external sources using Data Sources and Import set tables.

Development of Service catalog - catalog items, designing workflows and execution plans.

Writing the Catalog client scripts and UI policies to make client side changes.

Creating Knowledge articles to document the steps in creating the catalog items

Involved in Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge

Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.

EDUCATION and Certification:

B-Tech from Jawaharlal Nehru Technological University (JNTU-K) with aggregate of 60.0% in 2016.

Certified ServiceNow Administrator.

Declaration:

I do hereby declare that the information furnished above is true to the best of my knowledge and belief.

Date:

Place: Bangalore ( Arsshad )

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