Customer care service
Resume:
EMMA MUTUWA
Mobile :+974-********
Email :***********@*****.***
Date of Birth : 2/10/1989
Nationali : Ugandan
Passport : B1217778
Gender : Female
Marital : Single
Languages : English and Swahili
Current location : Doha - Qatar
CAREER OBJECTIVE:
To enhance my talent in both management, Sales and marketing, Computing and applied IT, with adverse experience in performing skilled Data entry, bookkeeping, financial management and entrepreneurial knowledge.
PERSONAL ATTRIBUTES.
Excellent in writing and spoken communication skills in the 2 language, English and Swahili.
Confident, focused and a team player, with good interpersonal skills.
I am quick learner, Hardworking, responsible, flexible with an open mind, ready to learn in technological based environment With minimum supervision.
Self motivation and aspiration which drives me in utilizing of my skills and potentiality enabling me to achieve employers goals and expectations in time.
EMPLOYMENT HISTORY .
Hamad International Airport ( February 2019 upto date).
Job Title : Aviation Security.
Job Assignment Country : Qatar.
Duties and Responsibilities
Controlling the flow of passengers
Doing pre operational checks to ensure that everything is in normal condition
Do visual inspection and physical search on rejected bags Resolving alarms whenever they are activated.
Provide first class customer service .
Access control in the most professional manner.
Make sure passengers and there accessible properties are screened at the same time. Performing ETD.
Grand mall ( January 2018 to December 2018).
Job Title : Security ( customer service)
Job Assignment Country : Qatar Duties and Responsibilities:
Access Control.
Screening staffs and everyone entering the mall.
Customer care services
Receiving area
Minimizing theft by having a keen eye and monitoring everyone entering the mall.
Marsar malaz Kempiski The Parl / Doha (December 2016 to 2018 jan).
Job Title : Security (Hospitality).
Job Assignment Country : Qatar.
Duties and Responsibilities:
Customer care services
Effective communication skills.
Answering and forwarding phone calls to the respective persons.
Providing assistance to the clients and employees at large.
CCTV Operator
Contractors screening.
Screening and Scanning guest luggage bags
Receiving, registering, and filling of lost and found items.
Daily patrolling to ensure a safety environment for the guest.
Loss and prevention officer.
Offering first aid /CPR when needed.
Mega standard Mall, Uganda : ( April 2013 to November 2015).
Job Title : Security.
Job Assignment Coun : Uganda.
Duties and Responsibilities:
Customer care services
Minimized theft by monitoring customers and staffs
Provide information when asked
Handled lost and found properties for the customers and staffs Loss and prevention officer.
Assisting customers in finding direction around the mall.
A keen eye with an attentive ear to customers complaints.
EDUCATIONAL BACKGROUND:
Gourmet Institute of Environment, Hotel and Business Management Uganda. ( 2009 – 2011).
Diploma in Hotel and tourism management.
Kawombe Memorial Secondary School Seguku Uganda. ( 2007 – 2008) Uganda Advanced Certificate of Education ( U. A. C. E) Attained 5th grade .
Our Lady Of Africa Secondary School Uganda. ( 2002 – 2006) Uganda Certificate Of Education ( U. C. E) Attained a 2nd grade.
HOBBIES:
Adventure
Reading
Making friends
REFEREES:
Miss. Josephine Nakitto.
Trainer
Hamad international Airport.
Tel: +974-********
Email: *****************@***********.***.
Mr. Steve Austin Ochieng.
Safety & Security supervisor
Marsar Malaz Kempiski, The pearl Doha.
P. O Box 24892, Doha Qatar
Tell: +974********
Mail: *******@*****.***.
Miss. Bemba Immaculate
Supervisor
Gourmet Institute of Environment Hotel and Business Management
Tell: +256*********
Email : **********@*****.***.
Contact this candidate