Teodorico M.

Calaguas

Contact

Phone: +971-**-*******

Email: ade2kg@r.postjobfree.com

Skill Highlights

• Windows 7/8/10 platform.

• HelpDesk Support

• Network administration

• Complex problem solver

• Vendor management

• Asset Management

• Active and Domain controller.

• Trading Applications

• Network/Switches/Firewall

• Telephone IPBx

• Windows Servers (2012/2016)

• Antivirus and Security

• VMware

• ITIL and PMP

Education and

Certification/Trainings

• Bachelor of Science in computer

Engineering.

• ITIL Foundation V3 (Certified).

• PMP Certification, 5th Edition.

• Implementing Microsoft Windows

Server 2003 Network Infrastructure.

• Designing Security for Microsoft

Network

• CCNA (Certificate)

• PLC (Programmable Logic Controller

• Robotics

• Linux

• Computer Interface

• Motherboard Asembly

Personal Information

Date of birth: 21-June, 1979

Nationality: Filipino

Visa Status: Employment Visa

Driver’s license: UAE Holder

Summary

14 years’ experience in Information Technology,

hardware/software, Windows systems platform

Servers, Network administration/Support, AD, DC,

Print Server, File Server, Exchange Server, DUO

Security, Trading Applications and Procurement

Management.

Having extensive work experienced as an IT in Financial Companies (10yrs) and Construction Company (4yrs)

Experienced in Project planning, Tracking and managing

(JIRA and Confluence).

Experienced in VMware ESXi v6.5

HelpDesk in IT ticketing system.

Well Experienced in System Administration,

Network Administration, Design and

implementation based on ITIL processes.

Handled and finished 4 projects (IT

Infrastructure) within UAE and Abroad.

Experience

Royal Pure Gold Jewellery LLC (March 2017 - until present) Position: IT Administrator with Procurement Management

• Managing Network infrastructure within corporate network environment (Linksys/D-Link/Cisco Switches, WAP Linksys, Linksys Internet Routers, FortiGate Firewall and Windows Servers 2012 and 2016)

• Managing, Installation and configuration Windows Server via VMware EXSi.

• Active Directory and Domain Controller Management.

• Providing 24/7 IT support to all users - onsite and offsite.

• Managing Telephone system Panasonic and D-link IPBX.

• Procurement and Vendor management for all IT company requirements.

• Network and bandwidth monitoring including report generation for further analysis.

• Website monitoring for all the domains under company umbrella

(performance, Link and forms)

• Monitoring all software (OS, 3rd party, MS Office, Server and Antivirus) should be up to date.

• User’s backup (Daily and weekly) should be running in 100%.

• Administrator for G-Suite email hosting for each company domain

(currently 5 domains).

ADS Securities, Abu Dhabi (March 2016 – Nov. 2016) Position: Senior IT Support / Helpdesk with procurement management.

• Experienced in Windows client installation, support and administration, Network administration, User management in AD, Print Server, File Server, DUO Security, Blackberry service BES 5 and BES 10,

• Experienced in VDI platform and infrastructure (from building until deployment).

• Knowledgeable on Trading Platforms like MetaTrader (MT4and MT5).

• Administrator of JIRA and Confluence system (Project management and Problem Management)

• IT HelpDesk - to ensure all request/incident are being executed via priority and as per SLA.

• Procurement management via HelpDesk system Managed Engine (All IT requirements software and Hardware)

• Implement effective quality assurance procedures to ensure all desktops system hardware, software, Network and Services are within established level.

• Weekly reports are generated for all request and incident for further analysis and assessment. SHUAA Capital (psc), Dubai, U.A.E (Aug. 2007 – Feb. 2016). Position: IT Technical Support Analyst / HelpDesk/IT Asset Administrator

• Have strong knowledge in PC hardware and software troubleshooting.

• Trading Software application (Bloomberg, Thomson Reuters Eikon, Sungard-PRIME and OMNI, DFM X-Stream /Equator, BGCTRader, Tullets)

• Responsible for safeguarding the IT Desktop Infrastructure environment and ensuring all policies, procedures, and standards are being followed.

• Responsible for PC migration projects. Planning and implementation of the migration projects.

• IT Vendor/Procurement Management.

• Troubleshooting operating system, network connectivity and end-user problems (PC and printers and Blackberry – BES5 and BES10)

• Installing, Configuring, Troubleshooting and updating patches for Antivirus software in Clients.

• Assisting in the planning, design, documentation and implementation of various systems to include desktop PC’s, servers, network equipment and software applications.

• Responsible for Hardware preparation, Imaging and configuration (with security hardening).

• Responsible for new application/platform testing and SOP creation for future reference.

• Tracking, recording and reporting related activities for Computers and related equipment to ensure asset control.

• Preparing reports every week for all IT assets (allocated and available in inventory) to Head of System.

• Dispatching Helpdesk Ticket to appropriate IT support. Fawaz Refrigeration & Air Conditioning Company W.L.L (March 2003 – Aug 2007) Position: IT Support Hardware and Software / Network Admin

• Maintenance of all PCs of Company Showrooms and Administrative Departments in Dubai, Sharjah, Al Ain, Abu Dhabi in UAE.

• Perform as a Network administrator and installation of (OS).

• Maintains LAN and Internet operation among administrative departments.

• Sets up LAN technologies (TCP/IP and Cabling configuration and Structure).

• Configuring Wifi for all Wireless Devices (Laptop, Mobile devices & Printer).

• Generates technical reports and proper documentation for future reference.

• Basic knowledge in Photo and image editing Software (Adobe Photoshop CS2, Corel Draw11 Illustrator CS2).

• Repair printers (Inkjet & LaserJet), Plotters and fax machines.

Contact this candidate