Jira Executive

Vedant Shrivastava

Mob: +91-965*******,+91-721*******

Email: ******.**************@*****.***

OBJECTIVE

Looking ahead to work at a challenging Position to contribute to a growing company where I will have an opportunity to exhibit my abilities, skills and knowledge to develop with the organization. WORK EXPERIENCE:

Tata Consultancy Services May 2017 - Present

Associate (Citizen Services)

iEnergizer Apr 2014 to Dec 2016

Customer Executive

TECHNICAL SKILLS:

Components c

Operating System Linux Ubuntu 14.04 -16.04 -18.04, Centos-7, RHEL-7, Windows 2012 R2

Application Servers Tomcat

Scripting Bash

Automation Tools Jenkins (Basics)

Database MySQL

Versioning Git

Build Tool Maven (Basic)

Web Servers NGINX, Apache (Basics)

AWS Services EC2, VPC, RDS, Cloudwatch, SNS, IAM, S3, Basic Monitoring Monitoring Grafana, Pingdom, Pagerduty, ELK (Basics) Ticketing Tool Jira

ROLES AND RESPONSIBILITIES:

24x7 Monitoring of internal applications running on Linux server

Basic application troubleshooting

Problem identification from logs of applications and web servers etc

Escalating issues to senior team members

Incident management and tickets logging in Jira

Understanding the basic AWS services and their usage

Running basic jobs in Jenkins for user onboarding, offboarding and database dumps

Weekly Report generation and sending those to clients

Manage and store all the candidates data of PSK

End to end candidate data collection on TCS CRM Solutions

Generating customer artifacts - Google Slides, PPTs, KT Documentations, Excel, Google Sheets

Work closely with the DevOps team or the development team in identifying and rectifying issues in a timely manner in various environments

Troubleshooting system and network problems

Setting up new users accounts and profiles and dealing with password issues.

Routine Checks: Checking Error & System Directory Logs EDUCATIONAL BACKGROUND

Bachelor of Science

July, 2014

S.R.Degree College, Orai (BUNDELKHAND UNIVERSITY)

Higher Secondary July, 2010

SG Inter College (UP Board)

Senior Secondary July, 2008

BalGhar Inter College (UP Board)

PERSONAL DETAILS:

Date of birth : 23RD, Oct 1993

Father’s Name : Shashwat

Shrivastava

Mother’s Name : Shobha

Shrivastava

Marital Status : Single

Passport : No

Languages : Hindi, English

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