Mark Anthony Piencenaves Gavanes

Email: ade2it@r.postjobfree.com

Mobile: +639**-***-****

Address: #*** *** ******* *****, **********,Tarlac, Philippines

** */***, ******** ******* Proficient, Excellent Communication Skills, Filipino

OBJECTIVES

To obtain any position in your good company that will enable me to use my strong customer service skills, organizational skills, educational and work background and ability to work well with people.

PERSONAL STRENGTHS

Flexible and able to work with a team or independently

Good communication and customer service skills

Able to build good rapport with customers.

Professional meaning honest, punctual, self motivated, prioritizing tasks and results achiever.

WORK EXPERIENCE

Security Guard: Emirates Centre For Strategic Studies and Research (ECSSR)

October 23, 2018 – May 30, 2020

-One of the responsible to give safety and security in the premises.

-Conducting scanning and checking of the guest and staff incoming and outgoing the premises.

-Implementing the rules and the regulations of the company without any exemption according to Director General Order.

-Assisting the conference activities by ensuring the safety and security of the Guest, VIP and Visitors.

- Operating of X-ray Machine to prevent any substance or suspicious items and fire arms, explosive devices to enter the premises.

Security Guard/CCTV Operator: Securiguard Middle East (Abu Dhabi UAE)January 19, 2013-April 30,2018

Client: World Trade Center Mall

Providing customer service by assisting and welcoming customers.

One of the responsible to give security / safety in the premises.

CCTV operator, focus on monitoring and checking of recording for the safe keeping of some important issues.

Preparing access card for the access control system.

Writing reports of daily activities and irregularities, such as property damage, unusual occurrence, etc.

FCC operator which is handling the fire alarm system and Assist the civil defense team during the fire occurs at the area.

Focus on dealing with the client customers and assisting people during the event inside the premises.

To ensure the safety and security of all area to avoid any incident.

Security Supervisor: (Gregori Investigation and Security Services) December 05, 2010 - January 02, 2013 Client: Puregold Zapote Arcade Supermarket, Security Detachment

Security and safety supervision of mall's daily operation.

Monitoring the daily performance of the guards.

Participated on monthly board meetings and reporting the security status.

Move among visitors, patrons, and employees to preserve order and protect property.

Security Guard/Armed Security: (Core Watchmen Security Agency) October 07, 2007 – September 30, 2010 Client: Chinabank Corporation Corinthian, Quezon City Philippines

Providing customer service and welcoming visitors and clients.

Ensuring that security and safety of the premises and clients is the top priority.

Conduct checking of all bag’s and belongings of the clients before entering bank premises and body frisking, monitoring suspicious person and vehicles across the bank perimeter.

Escort Guard/Armed Security: (Royal Mandarin Security Services) July 08, 2005 – July 19, 2007

Guard armored vehicle to transport money and valuables to prevent theft and to ensure safe delivery.

Call police or fire departments in cases of emergency making sure of the company and clients safety.

Escorting the bank teller while cash pick-up and delivery.

Receptionist: Goodwill Security Agency (April 2004 – February 2005)

Providing quality and good customer service.

Answering incoming and outgoing phone calls.

Checking of emails and handling issues.

Assisting and guiding the customer’s inside the premises.

EDUCATION / QUALIFICATION

Tertiary : Panpacific University of Northern Philippines

Associate in Marine Transportation

2000 – 2003

Secondary : Sampaguita National High School

1996 - 2000

Primary : Sinobong Elementary School, 1990 – 1996

PERSONAL DETAILS

Age : 37 years old

Birthday : June 14, 1983

Height : 5'7" ft

Nationality : Filipino

Status : Married

Religion : Islam (Converted)

TRAININGS

NSI - To maintain security standard and quality services as per PSBD requirements.

-Learned to deal with difficult people.

-Learned how to perform good customer service to clients.

-Learn about the safety and security of the people and properties.

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PSBD License examiner, Abu Dhabi, UAE

-PSBD Lic # 19832901

First Aid – Leadership Safety and Security Consultancy

-How to handle the victim and give an immediate care.

-Basic first aid and conduct CPR.

KENJI SECURITY TRAINING CENTER

-Basic Security Supervisory Course

ROTC- Reserved Military Service Training

I hereby certify that the above information is true and correct to the best of my knowledge.

Mark Anthony Gavanes

Applicant

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