Contact
ade2im@r.postjobfree.com
www.linkedin.com/in/rejil-
shakya-9abbb958 (LinkedIn)
Top Skills
CSS
Customer Service
Retail
Rejil Shakya
Specialist in Apple store
New York
Summary
Experienced Specialist with a demonstrated history of working in the retail industry. Skilled in User Experience (UX), Retail, Sales, Sales Management, and Management. Strong professional with a Bsc in Computing focused in Computer Science from University of East London. Above all, the guy who always keep customers and people first my understanding their needs and requirement and giving them a tailored made solutions with click of a smile by enriching their lives through technology .
My qualities through experience are :
a. capable of handling difficult customers and listening to the customers to accommodate their unique
needs. Remain engaging and helpful and also empathetic at the same time if they are frustrated.
b. standing on the feet for long hours and willing to drive sales even when tired
c. merchandising
d. effective interactions with customers using analogies rather than using technological terms as not
everyone is tech savvy
e. building long term relationship with the customers f. smoothly handling customer compliances and de-escalate the worst situation and show empathy
rather than making matter worst by ruminating over the issues . Experience
Apple
Specialist
April 2012 - August 2017 (5 years 5 months)
I have work as a specialist and a guy with apple credo in his heart, blend myself in a red zone and red zone on points and convert browsers to buyers and generate more revenue for the team and make the team and myself busy with set-up, training and the Genius Bar . My manager was given positive 5 Page 1 of 2
stars feedback and appreciation from the customer about me the very first week I started working.
Intel
Intel Rep
February 2014 - March 2017 (3 years 2 months)
Worked as Intel Rep in different retail company based in UK like John Lewis and Dixons . Work with customers to find what they want, create solutions and ensure a smooth sale process.
Dixons Retail PC world
Sales and B2B specialist computing department
December 2009 - April 2012 (2 years 5 months)
Worked as a computing specialist and I m hard cored trained and come across a great challenged of selling a Mac in a place where the windows computers are overwelhemed . I was a business advisor as well so I know how people buy for their business and for leasing .
Other roles includes supporting the Technical and Business departments with leasing .Demonstrated leadership several times at PC World by managing the shop floor which included ensuring all the customers are being served, monitoring the sales targets.
Demonstrated motivation and enthusiasm at all times by achieving sales targets consistently and being the top salesman for several months. I am flexible in working in all departments where the business needs me. Awarded Reading Megastore 2483 collegue of the period twice and Reading Megastore 2483 Management Team Colleague of the Period which highlight my team working abilities.
Also receiving many recognitions from Apple for selling more number of macs. Received Apple Products Professional (APP) certificate from Apple. Also became a top performer for the store in 2011 and 2012 I was in top ten knowhow performer for the whole company.
Education
University of East London
Bsc in Computing, Computer Science · (2011 - 2015) Page 2 of 2