Engineer Executive

Aswin Roderick D

Mobile: +91-950*******

Mail id: ************@*****.***

PROFESSIONAL SUMMARY

•Overall I have 2 Year of Experience in Foodpanda and OLA as Operation Executive.

•Monitor calls to ensure positive Rider experience and provide direct feedback on observed performance

•Represent the team in meetings and conference calls with Clusters.

•Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

•Provide quality customer service on every call and Communicate clearly and effectively with participants.

•Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team.

•Co-coordinating between different departments for any issue amongst team members

•Good team player as well as an individual contributor with good communication and interpersonal skills.

•Willingness to learn new technologies, extremely receptive.

WORK EXPERIENCE:

•Worked as a Operation Executive in FOODPANDA from September 2018 to June 2019.

•Worked as a Checker in OLA from 2019 to June 2020.

•Worked as a Maintenance Engineer in TITAN Pvt Ltd from April 2017 to April 2018.

WORK EXPERIENCE:

•Pro-E

•Catia

•Caeser

SKILLS

•Proficient in Ms Word & Ms excel

•Problem resolution

•People management.

•Strong communication skills

•Training new employees and getting them productive quickly

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EDUCATIONAL PROFILE

B.E. in Mechanical Engineering, Muthayammal Engineering College, Namakkal, affiliated to Anna University.

ROLES AND RESPONSIBILITES:

•Receive inbound calls from participants

•Answer participant questions, as well as question participants to obtain full understanding of what information is being requested

•Document all calls with regards to participant inquires accurately using Call Tracking System

•Provide quality Rider service on every call

•Communicate clearly and effectively with participants.

Achievements:

•Offered “Best employee of the month” for giving proper solution to the rider.

PERSONAL DETAILS:

Name

Aswin Roderick D

Father Name

L Dhanraj

Date Of Birth

13th March 1994

Nationality

Indian

Education

B.E (Mechnical)

Marital Status

Married

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