Personal Assistant Customer Service

Dale Wilcox

*** *. ****** **** #****

Phoenix, AZ 85013-3951

Mobile: 602-***-****

****.*.******@******.***

QUALIFICATIONS

Exceptional customer service skills, both written & oral, maintaining attention to detail with the ability to multitask while managing domestic, international, group and VIP corporate travel arrangements utilizing Sabre, Apollo, Amadeus and Worldspan GDS.

EMPLOYMENT

2006-Present Senior VIP Travel Consultant

Ovation Corporate Travel; Virtual

Domestic & International travel management for Ovation Travel’s Titanium Desk V-VIP’s. Emphasis on personal service, adherence to travel policies and client satisfaction in a 24/7 environment.

2001-2006 Travel Consultant/Personal Assistant

The Butler’s Lifestyle Management; San Francisco, California

VIP service managing travel arrangements & personal affairs for an elite clientele of professionals, doctors, investment bankers & attorneys.

2000-2001 Senior Travel Counselor

McCord Travel Management; San Francisco, California

Domestic, International & VIP corporate travel reservations

Customer service in an environment with multiple accounts while maintaining attention to detail

1995-2000 Travel Counselor

American Express; San Francisco, California

24-hour emergency travel utilizing four CRS’s simultaneously

Quality coach, team leader, training specialist, ticketing

Customer Service

1994-1995 Travel Counselor

Carlson Wagonlit; Phoenix, Arizona

Corporate travel reservations; GE Corporation

Customer service

TRAVEL

Extensive travel throughout the United States, Argentina, Australia, Brazil, Caribbean, Canada, Europe, Greece, New Zealand, Russia, South America and Turkey.

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