Customer Service Representative
Resume:
LUTHER JOHN LAMELA UMBA
Blk * Lot **, Saint Mary St. Central Signal Village Taguig City
****************@*****.***
CAREER OBJECTIVE
A highly motivated individual who leads and works with others confidently, who also strictly monitors standard operation procedures wherein reaching and maintaining the goals of the company is utmost priority.
WORKING EXPERIENCE
Customer Service Representative
Alorica
Exportbank Plaza Chino Roces, Corner Gil Puyat Ave. Makati City
August 17, 2015 to Present
Strictly follows rules and regulations of the company
Follow proper procedures on activating customers subscription
Ensures correct information are being provided to the customers
Activates customers subscription accordingly
Walks-through customer on activating their radios
Assists customers on their needs and queries
Takes Supervisory Calls
Ensures Quality service
Provides appropriate solutions to the customers
Escalates cases/issues to the appropriate department
Works overtime willingly
Comes to work an hour earlier prior to the time of the shift
Food & Beverage Trainee
Pryce Plaza
Carmen Hill, Cagayan de Oro City
January 12, 2015 – March 05, 2015
Performs standard opening side duties effectively
Confident on attending guest’s request
Works individually and with a group
Strictly follows house rules & regulations
Professional, courteous and well groomed all the time
Ensures that the guest’s wants are given
Works overtime willingly
Handles pressure with confidence
Gives extra mile to the guests during buffet service
Communicates to colleagues for a smooth flow of the operation
SKILLS AND ATTRIBUTES
Computer Literate
Can work under pressure
Good communication skills
Strictly observes details
Good Interpersonal skills
EDUCATIONAL BACKGROUND
Food & Beverage Trainee
Magsaysay Institute of Hospitality and Culinary Arts (MIHCA Cebu)
F. Ramos St., Cebu City 6000
June 2014 – October 2014
Bachelor of Science in Hotel and Restaurant Management
Pilar College of Zamboanga City, Inc.
R.T. Lim Boulevard, Zamboanga City 7000
2009-2013
Don Pablo Lorenzo Memorial High School
Gov. Ramos St. Sta.Maria
Zamboanga City 7000
2005 - 2009
REFERENCES:
Ms. Angelique Verterra-Villacorte
Team Manager
Sirius XM
Alorica
Ms. Princess Aleli Franco
Team Manager
Wageworks
Alorica
Mr. Christopher Tonga
Team Manager
Wageworks
Alorica
Contact this candidate