Manager

DAVID A. CHAPMAN

*** *. ********** ******, ***** Bend, IN 46601 ********@*****.*** 574-***-**** www.linkedin.com/in/davidchapman733

SUMMARY OF QUALIFICATIONS

Management professional focused on building a great team culture. Areas of Emphasis:

Intent Based Leadership Team Relationship Building

Creative Problem Solving Producing Positive Financial Results

Exceed Customer Expectations Valued Community Partner PROFESSIONAL EXPERIENCE

INDIANA HEALTH CENTERS, INC. South Bend, IN

Practice Manager June 2008 – Present

Responsible for the oversight of two health clinics, approximately fifty employees

Manage employee and clinic performance to meet annual goals and objectives

Secures new and existing vendor partnerships

Diagnose and resolve computer and network issues daily

Assisted implementation of Patient Centered Medical Home designation

Increased community partnerships to expand services (i.e. Oaklawn clinics)

Coordinated several renovation projects and improved appearance of the clinic

Mentor new practice managers at local clinics

Teach and coach team managers regarding management techniques and current topics

Reduced budgeted expenses resulting in substantial cost savings

Since 2008 South Bend clinics generated an annual profit eight of ten years

Staff and board member awarded by the Indiana Primary Health Care Association

Instituted cultural changes promoting a great place to work MADISON CENTER South Bend, IN

Recruiting Coordinator 2005 – 2007

Supervised the recruiting staff in the Human Resources Department

Coordinated all recruitment activities for staff vacancies, including new positions and internships

Created applicant tracking database system to improve recruitment process

Assisted management teams with all aspects of recruiting and orientation of new employees

Provided team support for employee disciplinary and performance related issues

Monitored the exit interview process including database tracking and reporting

Ensured all divisions maintained allowances for budgeted positions

Screened new employee work visas and permanent residency applications for compliance

Enforced random drug screening program for employees

Co-authored a new policy for criminal background checks as required by the state of Indiana MADISON CENTER Michigan City, IN

Regional Director of Operations 2004 – 2005

Guided all administrative and operational functions for three regional clinics

Supervised office managers, support and facilities staff

Decreased operational costs by centralizing all purchasing through one source

Reduced supply costs through vendor selection and improved efficiency

Created employee recognition programs

MADISON CENTER ELKHART Elkhart, IN

Director of Day Treatment and Case Management 2002 – 2003

Directed program operations for patients and families

Supervised program staff in daily operations

Partnered with community schools to provide new services

Created and implemented a training program for case managers

Decreased staff overtime and reduced costs in purchasing MADISON CENTER FOR CHILDREN South Bend, IN

Coordinator, Case Management 2000 – 2002

Supervised thirty case managers

Designed a training manual for case managers and new employees

Forged relationships with local schools to begin on-site case management services MADISON CENTER FOR CHILDREN South Bend, IN

Team Leader, Case Management 1999 – 2000

Supervised and trained case managers

Created database tracking for case manager clients MADISON CENTER FOR CHILDREN South Bend, IN

Coordinator, ADHD Clinic 1999

Organized testing operations and provided case management services for families

Conducted monthly informational meetings for the public MADISON CENTER FOR CHILDREN South Bend, IN

Case Manager 1996 – 1999

Linked patients and families with Madison Center services and community agencies ACCOMPLISHMENTS

Presentation “Going Above and Beyond Annual Performance Reviews” The American Academy of Medical Management- Practice Management Boot Camp EDUCATION AND PROFESSIONAL AFFILIATIONS INDIANA UNIVERSITY SOUTH BEND, IN

MASTER OF PUBLIC AFFAIRS

BETHEL COLLEGE MISHAWAKA, IN

BA, LIBERAL STUDIES

SOCIETY OF HUMAN RESOURCES MANAGEMENT (SHIRM)

MICHIANA CHAPTER MEMBER

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