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Manager Engineer

Riyadh, Saudi Arabia
August 03, 2020

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KSA, Riyadh, Malaz District

Mobile: +966*********, +966*********

Home: +966-**-*******


Solutions-oriented and Service delivery leader with proven success excelling in fast-paced environments requiring keen attention to detail and exceptional communication skills IT professional with nearly 12 years of rich experience in Project Management, IT Operations, BSS/OSS Solutions, Charging System solutions and Strategic Business Planning across Telecommunication industry. Accomplished, highly-skilled engineer; adept at translating complex technical specifications into viable solutions. Ambitious and accountable; talent for inspiring collaboration to achieve performance objectives. Analytical, results-driven contributor able to meet deadline-driven priorities without compromising quality. Extensive experience mentoring employees and cultivating client relationships devising innovative and tailored solutions to meet ever-changing business requirements. HIGHLIGHTS OF EXPERTISE

Projects Management

Strategic Business Planning & Analysis

Solutions Architecture and Design

Customer Experience/QoS & QC

Telecommunications BSS/OSS

Business Transformation

IT Services Delivery and Management

Cost Optimization & Reduction

Change Catalyst

Staff Development/Mentoring

Business Process Optimization



(Jan-2020 to Present)

Participate in Developing & Executing Strategic Plans

Develop Technical & Financial Proposals corresponding to RFPs

Analyze Business Goals and Objectives for the client

Study Market Trends

Assist in Decision-Making Processes

SMOs & VROs Facilitation in Business Transformation area. FREELANCE PROJECT MANAGER

(Oct-2018 to Nov-2019)

Establishment of close working relationships with client project team and internal development managers

Collaborating with product management, design, and technical development teams SAMI ALI Page 2


Lead by example and assist Department manager with mentoring and training other team members

Work closely with New Business, Project Management and Account team leads

Manage day to day work tasks.

Development and management of project timelines and project plans

Manage project budgets and communicate to business, operations managers and primary project requestor on weekly status of project burn

Flexible work hours are part of this commitment (early morning calls with overseas partners)

May work with Client Engagement to obtain and document client signoff at key points during project.


Consistently recognized for resourcefulness, earning progressive promotions throughout leadership roles requiring focused decision making and refined technical expertise. PROJECTS AND SERVICE DELIVERY SENIOR MANAGER (June 2014 to Oct 2018) Well-versed project manager spearhead 11+ service delivery projects efficiently and well-versed with project planning, execution, and to finalize projects according to strict deadlines and within budget ensuring on-time delivery in support of profitability goals.

Flawless projects execution through extensive monitoring, facilitation and coordination.

Ensure projects delivery on-time, within scope and within budget

Developing project selections, scopes and objectives that comply with the organizational strategy and plans

Ensure resource capability, availability and allocation

Develop project plan of execution (PPOE)

Manage Project changes within change control board

Project performance management (Planned vs. Actual)

Develop reports and escalation procedure.

Manage stakeholders engagement

Perform risk management plans

Establish and maintain relationships with vendors, suppliers and partners.

Undertake project documentation

Commended by management for stellar leadership contributions; increased time to market by 3 times, increased service quality by 25% and reduced costs greater than 20%.

Service Management, Vendors Management and SLA/OLA sustainability. MOBILE TELEPHONE NETWORK (MTN), Khartoum, Sudan

BSS MANAGER (April 2009 to June 2014)

Executed Business Supporting Systems (BSS) directives, supporting customer satisfaction and growth objectives.

Managed BSS operations in a manner that achieved business objectives.

Solutions Design and Integration within Applications layer. SAMI ALI Page 3

BSS systems Integration with various solutions

Systems audits and mitigations

Supply chain liaison.

Capacity Planning as per strategic and business plans.

IT SPOC for commercial requests and demands.

Extracted South Sudan charging system from North Sudan central charging system to minimize service disruptions and enable reliability.

Developed and implemented a middle-ware platform for multi-systems integration.

Inspired and motivated employees to successfully migrate online charging system versions resulting in demand management control optimization. MOBILE TELEPHONE NETWORK (MTN), Khartoum, Sudan

SENIOR ENGINEER (April 2007 to April 2009)

Skillfully collaborated with cross-functional commercial teams to ensure knowledge transfer and understanding of operational KPIs supporting business objectives.

Identifying options for potential solutions and assessing them for both technical and business suitability

conducting requirements analysis and preparing specific proposals for modified or replacement systems

developing solutions and related products

overseeing implementation of a new system including data migration

planning and working flexibly to deadlines

supporting users on change control and system updates

providing training and user manuals to users of a new system

Systems planning and capacity management.


SYSTEM ENGINEER (October 2005 to April 2007)

Administrated charging system solution and swiftly responded to technical incidents to secure client partnership retention.

Generated business intelligence reporting incorporating charging accuracy and quality assurance tracking to meet SLA and compliance requirements.

Install and configure software and hardware

Manage network servers and technology tools

Set up accounts and workstations

Monitor performance and maintain systems according to requirements

Troubleshoot issues and outages

Ensure security through access controls and backups

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies

Build an internal technical documentation, manuals and IT policies SAMI ALI Page 4



Software Developer (2003 to 2005) Banan Company, Khartoum, Sudan Instructor (2002 to 2005) Sudan University of Science & Technology, Khartoum, Sudan EDUCATION & CREDENTIALS

MASTER OF BUSINESS ADMINISTRATION IN TOTAL QUALITY MANAGEMENT University of Medical Sciences & Technology, Khartoum, Sudan, 2013 BACHELOR OF SCIENCE IN COMPUTER AND INFORMATION SYSTEMS Sudan University of Science & Technology, Khartoum, Sudan, 2002 TECHNICAL PROFICIENCIES

Tools: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access) ~ Microsoft Project ~ Microsoft Visio ~ UML

Environments: Windows ~ Linux ~ Unix

Programming: Object-Oriented Programming (C ~ C++ ~ Java )

Relational Database Management Systems (SQL ~ Oracle) PROFESSIONAL DEVELOPMENT

LinkedIn: Agile Project management & Scrum certificates 2020

BCS-The Chartered Institute for IT Business Analysis Certification, 2014

MTN Academy FLIGHT Accelerator Programme (Future Leadership Investment Growing High Potential Talent), DUBAI 2013

APMG-International COBIT5 Foundation, 2013 ~ ITIL V3, 2012

APMG-International PRINCE2 Foundation and Practitioner Certification, 2011

Ram Education Project Management Principles, 2010

APTECH Institute Microsoft Certified Solutions Expert (MCSE)

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