Desktop Support Security Officer

Frank Washington Jr.

** ******** **** ***. #*, Brownsville, Texas 78520 Contact: 956-***-**** *******@*****.***

IT Professional

Proven Success in Systems Optimization and Strategic IT Solutions

An accomplished IT Professional with 15+ years of experience managing network, multiple server infrastructures and data-center operations across a Windows application platform. Effectively plan, install, configure and optimize the IT network infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments

TECHNICAL SKILLS

LAN/WAN/NOC Administration, Project Management, Workflow Planning, Productivity Improvement Technical Support, Systems Installation, Configuration & Upgrading, Security Solutions, Database Management, NOS Patches & Updates, Training & Mentoring, Committee Video Editing, Sniffer

PROFESSIONAL EXPERIENCE

Online Strategies/Incomm, - Dallas, TX August 2016 to October 2019

NOC Analyst

· Monitor a wide variety of information and network systems that including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.

· Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact. Provide timely response to all incidents, outages and performance alerts.

· Categorize issues for escalation to appropriate technical teams.

· Document all actions in accordance with standard company policies and procedures. Work with internal and external technical and service teams to create and/or update knowledge base articles

· Notify customer and third-party service providers of issues, outages and remediation status.

· Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements.

· Assisted with re-image of former employee laptops (windows 10).

· Use Whats Up Gold and Splunk App monitoring tools.

SETTLE & ASSOCIATES - Brownsville, TX, 10/14 to 01/16

IT Support Specialist

· Provide Network Server systems and desktop infrastructure support through remote access, for over 130 clients. Utilizing RDP and VNC.

· Setup routers and managed switches, printers.

· Hands on work in cabling

· Utilizing MS server and desktop applications. Server 2012, 2008. Windows 7, 8, 10. MS Offices suites 2010,2013,2016,

· Setup Office 365 exchange accounts for various clients.

· Prep servers and desktops to client specifications. Setup to insure operational correctly.

· Detailed documentation notes, task, equipment configuration for each client equipment.

Key Contributions:

· Evaluated and reconfigured company’s Windows setup, including redesign of network to engineer a robust more efficient solution.

· Improved system security.

· Researched, recommended and implemented network enhancements that improved system reliability and performance.

· Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support growth.

CITY OF SOUTH PADRE ISLAND - South Padre Island, TX, 10/05 to 10/14

Network Systems Administrator

· Support of the City Network Infrastructure. Provide Windows/administration, LAN/WAN/VPN administration, VMware administration, VOIP, and intrusion detection and prevention (IDP) monitoring.

· Early 2010 when a domain environment was implemented. Supported City Hall, Convention Center, Visitor Center, Fire and Police.

· Appointed the LASO (Local Agency Security Officer) responsible for username and password logon for police officers and various police personal for driver license and vin number lookup. (For a separate network that was connected directly to Austin, TX)

· Setup new laptops for the squad cars with remote access back to city hall.

· Supported four camera systems, squad cars, body cameras, holding cells, and city hall.

· Operate cameras for live streaming (internet) of city council, and various committees’ meetings.

· Assisted with the upgrade of network to include fiber optic cabling.

· Desktop support to include upgrade of desktop, rebuild.

Key Contributions:

· Implement 15 VMware servers· Optimized system availability (averaging 99.9% uptime).

· Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Contact this candidate