Jose R. Aponte

**** ********* **.

Fayetteville NC, 28314

910-***-**** – ade26a@r.postjobfree.com

INFORMATION TECHNOLOGY

Successful Telecommunication and System Administrator with experience in generating significant technological results, contributing to executive level projects, possessing excellent communication skills and detailed oriented paired with high attention to detail. Instrumental in streamlining processes, enhancing productivity and implementing solutions to meet business objectives. Consistently recognized for having strong work ethic, building positive working relationships as well as demonstrating technical leadership. SECRET Security Clearance.

Areas of Expertise

Strong Leadership & Project Management

Strategic Planning & Analysis

Excellent Communication Skills

Windows Server 2008/2012

Active Directory

Productivity Improvement

Conflict Resolution

IT Compliance & Risk Analysis

CompTIA Certified

Business Plan Development

Professional Experience

System Administrator (System Integration Testing LAB) / TEKsystems -

USASOC, Fort Bragg NC October 2019 - Present

Perform system level integration and test of all software components, ensuring their compatibility to meet program technical, schedule and cost objectives.

Support of system design activities, System Integration/Test Engineers are responsible for system level product design, test and integration of COTS-based software systems, from the system design phase through development, documentation, installation and commissioning of a large integrated system.

Specific responsibilities include: developing, documenting and executing software test specifications, test analyses, and compatibility of software and functional interfaces.

Investigates and implements solutions to product, process or test problems. Implements system level software test programs, test plans, test specifications, and test procedures, for developmental, qualification, and customer acceptance testing.

Participate in integration / test working groups, test readiness reviews and formal system verification of the system requirements and final test reports.

Contributes to the project design review packages, action items, and minutes and is a key member in the overall success of the project team.

Knowledge creating PowerShell scripting for different software, hardware and server applications.

Customer Support Representative / Ampcus Inc. - USARC Fort Bragg, NC August 2019 – October 2020

Use government provided tools to monitor unclassified and classified network device compliance with DoD and Army guidance by verifying and/or configuring devices, and document deviations from approved configurations for all assigned networks.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

Gathering and forwarding a requestor’s registration information to the Registration Authority (RA)/Local Registration Authority (LRA).Issuance of ASCL smart cards, SIPR Tokens or DoD PKI certificates to the requestor within two weeks of receiving them from the Army RA office Requesting unlocks codes and unlocking ASCL smart cards as necessary.

Assist subscribers in the downloading and installation of their certificates Reporting to the RA/LRA if a requestor departs from DoD service or has their rights to Army network access revoked or if the ASCL token or private key is compromised through loss or theft.

Knowledge using Government provided automated tools such as, Depo, eMASS, Network Access Control (NAC) and TMS.

Responsible for providing telephone, email, chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals, printers, projectors, etc. and software custom or off the shelf software - industry or proprietary.

Answers questions about installation, operation, configuration, customization, and usage of assigned products.

Responsible for following defined policies & procedures.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Provides phone and in-person support to users in the areas of e-mail, directories.

Provides support to users in standard Windows 10 desktop applications.

Serves as the initial point of contact for troubleshooting hardware/software PC and printer.

Create and resolve tickets under NIPR and SIPR systems.

Client Services Team Lead - Enhanced Trusted Agent / The Centech Group -

USACAPOC (A) Fort Bragg, NC April 2019 - August 2019

Supervise, conduct operations in support of the USACAPOC (A) Service Desk, and analyze tailored reports, review and correlate audits.

Conduct several meetings a week with higher ranking officers and project managers, conduct detailed reports with follow-ups of service given.

Use government provided tools to monitor unclassified and classified network device compliance with DoD and Army guidance by verifying and/or configuring devices, and document deviations from approved configurations for all assigned networks.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

Gathering and forwarding a requestor’s registration information to the Registration Authority (RA)/Local Registration Authority (LRA).Issuance of ASCL smart cards, SIPR Tokens or DoD PKI certificates to the requestor within two weeks of receiving them from the Army RA office Requesting unlocks codes and unlocking ASCL smart cards as necessary.

Assist subscribers in the downloading and installation of their certificates Reporting to the RA/LRA if a requestor departs from DoD service or has their rights to Army network access revoked or if the ASCL token or private key is compromised through loss or theft.

Knowledge using Government provided automated tools such as, Depo, eMASS, Network Access Control (NAC) and TMS.

Client Services Tech / NTT DATA (Tier II) - USACAPOC (A) Fort Bragg, NC June 2018 - April 2019

Responsible for providing telephone, email, chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals, printers, projectors, etc. and software custom or off the shelf software - industry or proprietary.

Answers questions about installation, operation, configuration, customization, and usage of assigned products.

Responsible for following defined policies & procedures.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Provides phone and in-person support to users in the areas of e-mail, directories.

Provides support to users in standard Windows 10 desktop applications.

Serves as the initial point of contact for troubleshooting hardware/software PC and printer.

Create and resolve tickets under NIPR and SIPR systems.

Desktop Support Technician / CACI - USASOC Fort Bragg, NC November 2016 - January 2017

Provide technical support for desktops, laptops, printers, video conferencing equipment and other equipment.

A solid understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions.

Solid technical troubleshooting skills and a working knowledge of current technologies.

Experience supporting and troubleshooting network issue.

Troubleshoot network connectivity and network printing issues.

Experience installing, upgrading and migrating Windows 7/10 OS.

Telecommunication Operation Chief / DSST NCOIC - Kabul, Afghanistan January 2015 - October 2015

Responsible for operating, maintaining, and defending U.S. strategic communications equipment and services (NIPR/SIPR/CX-I) in order to provide Command, Control, Computers, Communications, Combat Systems, Intelligence, and Reconnaissance (C5ISR) service support to the COMISAF 4-Star Commander, the US Embassy, Kabul, NATO Training Mission-Afghanistan, and the Combined Security Transition Command-Afghanistan (NTM-A/CSTC-A), 15 sections of HQ RS, 22 total U.S. and International General Officers, and over 1,300 US and Coalition partners in support of USFOR-A and Operation Enduring Freedom.

Accountable for commercial signal equipment valued at over $3,500,000.

Responsible for the health, welfare, training, disciple, professional development, and combat readiness of 4 NCO’s and 5 junior enlisted Soldiers; additionally tasked to supervise and monitor the performance of 26 civilian contractors.

Develop and implement enforcement of policies, procedures and associated plans for systems security administration and user’s system access based on industry-standard best practices.

Orchestrate management practice in handling Exchange Server 2007/2010, file server, backups, and active directory users, local domains, policies, local security policies and Outlook 2007/2010/2013.

Remedy trouble ticket software, as well as software and hardware installation and perform system backups and recovery.

Manage and support IT requirements for over 40 Generals, 250 Colonel’s and associated user base of 2500.

Demonstrate proficiency in installing, repairing, troubleshooting, and maintaining electronic systems, including PCs network hardware, and software, such as routers within local area networks (LAN) as well as audio/visual.

Oversee installation, configuration and troubleshooting of end user workstation hardware, software and peripheral devices.

Tropo Team Supervisor - Camp As Sayliyah, Qatar April 2012 - January 2013

Supervise installs, operates and performed maintenance on the AN/TRC-170 Digital Troposcatter Terminal Set and Tactical Transportable Terminal, which provides secure digital trunking between major nodes of a TRI-TAC/AN-TRC communications network, or provides tactical multichannel digital troposcatter or line of sight (LOS) systems for transmission of analog and digital traffic.

Supervise, operate and performed preventive maintenance checks and services (PMCS) on assigned vehicles.

Supervised training and provided guidance to all Soldiers in a leadership position.

Perform planning of Troposcatter Transmission System in an Inner Theater Signal Battalion (ITSB).

Responsible for the mentorship and welfare of the team; and their equipment remaining mission capable, and being properly installed plus operated.

Telecommunication Operation Chief - Army Reserve Yauco, PR March 2003 - June 2018

Plan, coordinate, configure, direct, integrate, and supervise the installation, operation, maintenance, and management of telecommunications systems and networks, and oversees information systems support functions for command, control, communications, and computers used at all echelons of the Army.

Supervise the installation, operation, strapping, re-strapping, preventive maintenance checks and services and unit level maintenance on communication security devices.

Provide and defend rapidly deployable, secure and no secure voice, data, and visual communications (CP4) support to joint and combined operations worldwide.

Supervise, install and operate Ku-band, X, C, KA, Tri-band Satellite Terminals, Satellite acquisition Antenna controller, HPA/TWT, LNA/LNB – Low Noise, Fiber/Coax, Ethernet Cable work, FDMA/TDMA modems, and Up/Down converters.

Develop and implement unit level signal maintenance programs.

Provide advice and technical assistance to subordinates and commander.

Develop frequency operational requirements, telecommunications service requests, and disseminate operations information to ensure communications connectivity.

Request and ensure appropriate logistical support is available at all times.

Assimilate and report system/network statistics.

Develop and implement training programs for Signal personnel.

Uses computers to process operational and administrative information.

Operates system control facilities as part of Signal organization management functions.

Help Desk Technician - Camp Navistar, Iraq December 2003 - March 2005

Successfully configure and install line of sights radio as well as satellite communication systems.

Served in Operation Iraqi Freedom with the 319th Signal Battalion as a Multichannel Transmission Systems Operator and as an Information System Analyst.

Diagnose and resolve technical hardware and software issues.

Identify and escalate situations requiring urgent attention.

Track and route problems and requests and document resolutions.

Stay current with system information, changes and updates.

Education & Certifications

Basic Analog/Digital Electronic Diploma.

Leonides Morales Rodriguez, High School Diploma.

Interamerican University of Puerto Rico, Electronic Engineer, San German, PR.

Basic Combat Training, United States Army Infantry Center, Fort Benning, GA.

Multichannel Transmission Systems Operator, United States Army Signal Center Fort Gordon, GA.

US Army Signal Corps Association / Order of Mercury 7595.

CompTIA Net+ Certified.

CompTIA Sec+ Certified.

VMware Certified Associate - Digital Business Transformation 2019.

AWARDS & DECORATIONS

Armed Forces Reserve Medal with (M) Device and 10 Year Bronze Hourglass

Meritorious Service Medal with Bronze Oak Leaf

Army Commendation Medal

Army Achievement Medal (3rd Award)

Armed Forces Reserve Medal with (M) Device (2nd Award)

Meritorious Unit Commendation Medal

Army Reserve Component Achievement Medal (4th Award)

Nato Medal

National Defense Service Medal

Global War On Terrorism Expeditionary Medal

Global War On Terrorism Service Medal

Afghanistan Campaign Medal with Campaign Star

Iraq Campaign Medal with Campaign Star

Non Commissioned Officer Professional Development Ribbon (3rd Award)

Army Service Ribbon

Overseas Service Ribbon (2nd Award)

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