Product Manager

JOHN DWYER

Product Manager

224-***-**** ************@*****.***

linkedin.com/in/johndwyer4/ Web: jdwyer.me

PRODUCT MANAGEMENT STRATEGIC PRODUCT ROADMAPS SCRUM TEAM LEADERSHIP Contribute to overall technical business strategy by owning product roadmap from initial product vision to design discussions and go-to-market strategy.

Consult with product analytics team to enhance website based on customer metrics, user reach, and behavioural data. Develop viable solutions to complex problems through collaboration with cross-functional team members, including legal staff, engineers, designers, marketers, sales, customer support, and user research teams. Excel in writing product requirements and architecting a seamless user experience. Passionate about new challenges – successfully delivering innovative products and technologies to the global marketplace. Expertise: Product Vision & Strategy Data Analytics Legal Compliance User Research Competitive Research Go-To-Market Strategy Process Improvement Scrum / Agile Frameworks A/B Tests Design Discussions Innovative Solutions Team Leadership PROFESSIONAL EXPERIENCE

StubHub (San Francisco, CA)

PRODUCT MANAGER 8/2019 – 07/2020

Boosted buyer conversion 30% by leading a Scrum team for EU domains, capitalizing upon analytics and user research to launch 10 growth experiments in Q4 2019.

Collaborated with legal team to achieve 100% compliance with UK consumer protection laws while ensuring a great consumer experience; launched numerous fixes within tight timeframes to circumvent attorneys facing potential court date.

Elevated efficiency by creating a template for experimentation test plans; template ultimately adopted across all other product teams due to evidentiary improvements in organization, focus, and timeline attainment.

Utilized Google Tag Manager to release crucial content without development dependencies during high pressure situations. StubHub (San Francisco, CA)

PRODUCT MANAGER, INTERN 5/2018 – 8/2018

Led award-winning project (2nd out of 20 teams) during intern showcase, guiding a team of designer and software engineering interns in building a travel hub for fans to use during travel to signature events; site continues today and drives SEO.

Conducted qualitative user experience research interviews to drive design decisions.

Designed a machine learning model with SKLearn to predict whether a ticket would sell or not based upon sales price, purchase date, and other internal variables.

Tradelink Holdings (Chicago, IL)

SOFTWARE ENGINEER, INTERN 5/2017 – 8/2017

Defined need of non-engineers seeking to test trade indicator ideas against tick data streams and engineered standardized libraries and a control file for an easy to understand Python program to calculate targets and trade indicators. The Tibi App (Los Angeles, CA)

SOFTWARE ENGINEER 1/2016 – 7/2016

Gained expertise in Swift and knowledge of working with AWS; collaborated closely with UX designers and backend developers. EDUCATION & CERTIFICATION

B.S. in Computer Science and Business Administration, University of Southern California, Viterbi School of Engineering – 2019 Certified Scrum Master (CSM) – 2020

TECHNOLOGY / TOOLS

JIRA, Confluence, Google Tag Manager, Google Analytics, Optimizely, MS Office, Adobe Analytics, Tableau, Python, C++, Java, HTML/CSS, Swift, R, SQL, MATLAB, Adobe Photoshop, Sketch, Abstract Certified Scrum

Master

Product

Analysis

Growth

Experimentation

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