IT Specialist

Matthew Tam

IT Specialist

Hard working, motivated IT professional with a proven track record of quickly and efficiently completing tasks **********@*****.*** 718-***-**** New York, New York linkedin.com/in/matthew-tam- WORK EXPERIENCE

Consistently achieve highest weekly ticket closure numbers Created scripts that automate the entry of data into Active Directory; reset passwords for a list of users; query AD for users matching certain information and return other information; parse serial numbers of computers and return their model

Resolve any issues with remote working, ensuring optimal business functionality during COVID-19 pandemic

Manage SCCM software collection so that all members of the team can quickly and easily deploy installations remotely

Enable printing capability for all associates by creating and managing print queues, assigning IPs, and troubleshooting printer malfunctions Set up new accounts, equipment, and permissions to ensure new hires are up and running on day one

05/2015 – 03/2016

IT Project Management/Delivery Officer

Credit Suisse

Coordinated with the offices, necessary teams, and vendors in order to efficiently execute projects

Implemented Wi-Fi, upgraded servers, and replaced hardware in various offices Followed up with appropriate teams, managers, and contacts to ensure compliance with company regulation

06/2013 – 05/2015

Level II Desktop Support Technician

Société Générale (through Asset Inventories)

Provided support to the back office, including company executives Facilitated the transition to new software; Lotus Notes to MS Outlook; IBM Sametime to MS Lync

Provided on-call after hours support, limiting downtime for users working outside of normal business hours

EDUCATION

2013

BS - Computer Science

New York University

SKILLS

Active Directory Microsoft Office

Adobe Creative Cloud Windows 10

Mac OS Powershell SCCM ITIL

Scripting Troubleshooting

PROJECTS

Windows 10 Migration (01/2019 – 03/2020)

Successfully migrated all associates from Windows

7 to Windows 10

LANGUAGES

Powershell

Cantonese

Mandarin

Java

Python

Information Technology Coordinator II

Ross Stores Buying Office

02/2017 - 07/2020

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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