Manager Customer Care
Resume:
Robert MalabaWabwire
******.********@*****.***
Bweyogerere kampala Uganda.
Mobile : +256*********
CAREER OBJECTIVE
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals. ACADEMIC DETAILS
• Bachelor of science in information technology [2009] with aggregate of 3.12 from Uganda christian university mukono
• Uganda Advanced certificate of education [2005] with aggregate of 15 from St. Leo's college kyegobe
• Uganda certificate of education [2003] with aggregate of 11 from Midland high school kawempe
• Primary living examinations [1999] with aggregate of 9 from Nabumali boarding primary school WORK EXPERIENCE
• Worked as Network Operator in Sama al azdhar ICT services Iraq from Dec 2012 to Dec 2013 Role :Tasked with performing a number of roles such as comducting field operations, supervising the field team of NOC engineers, liaising between the field team and the clients, making daily reports for both the client and the department, recieving both emails and phone calls from clients and then handling there problems in time. Monitoring of internet provision to the clients and from the service provider and escalating any issues or problems in case of any. Providing daily internet provisional reports to the clients in time.
• Worked as NOC Supervisor. in Sama al azdhar ICT services Iraq. from Jan 2014 to Nov 2015 Role :Tasked with performing a number of roles such as comducting field operations, supervising the field team of NOC engineers, liaising between the field team and the clients, making daily reports for both the client and the department, recieving both emails and phone calls from clients and then handling there problems in time. Monitoring of internet provision to the clients and from the service provider and escalating any issues or problems in case of any. Providing daily internet provisional reports to the clients in time.
• Worked as Systems administration in State street trading from Jul 2009 to Dec 2011 Role :make sure that all systems (data storage server, desktops, laptops and internet ) are working at all times and in case of any problems i was in charge of trobleahooting and having problems fixed.
• Working as Data analyt in Uganda blood transfusion services from Jan 2016 to till date Role :making sure that all data entries are per the stundard required. update data at all times.
create backup for all the data.
PROJECT DETAILS
• CCtv project at Cameron Basra Iraq
Description : I was tasked with heading a team to reinstall cctv cameras throughout the camp so as to make it more secure than it was.
Duration : 2 months
Role : Team leader
Team Size : 7
• Cctv software upgrade at bakerhughes Basra Iraq. Description : Tasked to upgrade the whole cctv security system. New software was purchased and installed and storage capacity was upgraded.
New configurations made for ease of use by the security team. Duration : 1 week.
Role : Configurations team.
Team Size : 3
• Installation of internet provisional equipment at algaraf. Description : Installation of all equipment as required for internet provision at the camp. router, switches, wireless access points and cabling.
Duration : 2 days
Role : Team leader
Team Size : 3
FIELD OF INTERESTS
• Helpdesk
• Networking
• Systems administration
• NOC operations
SKILLS
• Installations
• Customer care
• Configurations
• Troubleshooting
INDUSTRIAL EXPOSURE
Industrial Visit at:
• National water and sawarage cooperation
Inplant Training at:
• Database management
ACHIEVEMENTS
• Got to know how to deal with data in a wide rage. CURRICULAR ACTIVITIES
• IDCL
• Football
• Volleyball
• Swimming
REFERENCE
Malcolm J Durrand
Services delivery manager
Samaalazdhar ICT services airaq
*******.*******@************.***
Elias Bweruhanga kabuli
Operations manager
Samaalazdhar ICT services Iraq
*****.******@************.***
Emmanuel wabwire
Managing dirrectore
State strees trading ltd
********@*****.***
Benjamin Wabwire
Human resource manager
Uganda blood transfusion services
********@****.**.**
DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Date : 2017
Place : Kampala Uganda
(Robert MalabaWabwire)
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