Analyst Engineering
Resume:
M.SASIKALA
******.**@*****.***
OBJECTIVE
Seeking for a challenging role where I could learn and apply my skills for the development of an organization.
PROFESSIONAL SUMMARY
Bank Bazaar, Chennai.
Senior Analyst – Configuration (January 2018 – May 2018 & January 2020 – Present)
Quickly learned the process and adapted to the environment.
Performed the daily assigned tasks and adapted to the Bank Bazaar’s platform to support the team.
Handled escalations and high complex tasks within the team.
Performed RCA to fix the bugs and publishing issues that impacts the business.
Initiated few cleanup projects internally to maintain accurate data in the backend.
Obtained cross functional training and supported the other processes as well within the team.
Suggested few process improvement ideas in order to performing the task with the quick TAT.
Daily report will be generated and shared the status of the projects to the management.
Amazon Development Centre, Chennai.
Senior Associate- Catalog (November 2014 – August 2017)
Executed the assigned tasks on daily basis and ensure that the given SLA is met as per the business standards.
Supported the team members and reduced the backlogs, high-aging tickets.
Co-ordinated with the internal team members to fix the complex issues while executing the tasks.
Preformed RCA and resolved many publishing issues that occur during catalog updates.
Implemented macros with support of macro-expert and it helped the team to reduce manual interventions while performing the tasks.
Mentored and guided the team members ensuring all were trained in process knowledge and capable of performing the allocated work.
Prepared and reviewed the weekly and monthly reports to forecast the team progress.
Ability to manage the team consists of 20.
Hold team meetings to discuss about the process improvement and to make changes in the process workflow.
Revised and formatted the process SOP to provide insight about the process.
HCL, Chennai.
Import Analyst (July 2013 - August 2014)
Handled the assigned tasks and achieved the target on time.
Ability to perform multitasks and delivered the expected results.
Mentored and trained the new joiners about the process.
Cross trained with other tasks and supported other teams on the requirement basis.
Handled escalations effectively and maintained the quality of work.
Performed more than three tasks simultaneously.
EDUCATION SUMMARY
Course
Institution
Board / University
Year of Completion
Aggregate MBA
Alagappa College of Technology, Guindy
Anna University
2016
70
B.E (CSE)
Thangavelu Engineering College,Karappakkam.
Anna University
2013
76
HSC
Vana Vani Matriculation Hr.Sec.School I.I.T Madras
Matriculation
2009
87
S.S.L.C
Vana Vani Matriculation Hr.Sec.School I.I.T Madras
Matriculation
2007
84
REWARDS AND RECOGNITION
Amazon Development Centre:
Team Topper received for being the team topper in production on 3 occasions.
Customer Delight received for implementing process improvement on 2 occasions.
Certificate of Excellence it is a special recognition that I received along with the cash price for being an outstanding performer throughout the year.
Promotion officially promoted as “Senior Associate – Catalog” in a short span of time.
HCL:
Best Performer award received for performing well during the month of July- September 2013.
Star Performer award received for being topper in the production during the month of January – March 2014.
SKILLS
Problem solving
Escalation handling
Team Management
Time Management
Ms. Office
Email Etiquette
Inbound and Outbound Calls.
STRENGTH
Quick Learner.
Reliable.
Versatile.
Effective team player.
INTERESTS
Reading Books.
Nail Art.
Pencil Sketching.
PERSONAL DETAILS
FULL NAME : M.Sasikala.
MARITAL STATUS : Married.
PERSONAL ADDRESS : #54, Water canal road, Orchid Springss, Gulmohar Block, 7th
floor, Flat no 703, Korattur, Chennai - 600 076.
CONTACT NUMBER : 994**-*****.
EMAIL ID : ******.**@*****.***
DATE OF BIRTH : 04-09-1991.
LANGUAGE PROFICIENCY : Tamil, English.
DECLARATION
I hereby declare that the details furnished above are authentic and true to the best of my knowledge and belief. If selected, I undertake to abide by the rules and regulations of your esteemed organization.
PLACE : Chennai.
DATE : (M.SASIKALA)
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