Desktop Support Engineer

VIJAYARAJ

No.**, Devi Karumari amman street, Sudhana nagar, Nainarmandabam, Pondicherry - 605004

Phone: +91-834*******

Email: *********@*****.***

Objective

Combined knowledge of Routing and switching through certifications has helped me to lay a strong foundation in wired/wireless Networking and telecommunications. I am looking for the ideal job in an organization of repute which recognizes & utilizes my true potential while nurturing my analytical/technical skills in the field of in wired and wireless communication.

EDUCATION

Cisco Certified Network Associate Dec 2016

Cisco ID: CSCO13111504

• Switching: OSI Reference Model, TCP/IP, VLAN, ARP, ICMP, DHCP, STP.

• Routing: RIP, OSPF, VRRP.

BE, Electronics and communication (First Class 60%) May2013 Ganathypathi Tulsi’s Jain Engineering college, Tamilnadu, Anna University.

●Modules: Electronic devices and circuits. Mobile communication and satellite communication. Computer networks and computer architecture.

Diploma in Electronics and Communication engineering (First Class 69%) April 2010

(DOTE)Krishnaswamy Memorial Polytechnic College, Cuddalore, Tamilnadu.

●Modules: Electronics circuits, Digital electronic, Computer Networking. Secondary School (First Class - 73%) March 2007

AMALORPAVAM HIGHER SECONDARY SCHOOL

PROFESSIONAL EXPERIENCE

Tech Mahindra: Bangalore, India April 2020 – Present Security Analyst:

• Global support for Pulse Secure products (VPN appliance).

• Assisting customer on their query via on call, email and remote assistance.

• Configuring and troubleshooting the issue related with security and other features like (Rewriting, SSL, AAA, Host Checker & etc)

• Configuring a new setup to customer with VPN technology and creating the new users with realms, roles and mapping authentication to those users to access a particular site or URL with secured manner by using Pulse Secure appliances.

• Will collect the required logs, TCP dump, wireshark, debug logs, system logs to analyze the further and to provide a solution to customer.

CSS Corp: Chennai, India August 2017 – April 2020

Technical Support Engineer (L1)

• Enterprise global support for HPE ARUBA products (Switching & Routing).

• Assisting customer on their query via on call, email and remote assistance.

• Configuring and troubleshooting the issues for L2 and L3 switches.

• Processing replacement if there is a hardware failure as per Aruba warranty. Nuance Medical Transcription: Chennai, India November 2013 – August 2017 Desktop Support (POC)

• Providing end to end desktop support and solutions to customers.

• Providing support LAN & WAN, wireless problems.

• Coordinating along with our US clients.

• Resolving the tickets raised by our users and customers. HCL Technologies (BSERV) Chennai, India Jan 2014 – Jun 2014 XEROX Manual Testing

• Role in Manual Testing Technology.

• Technical expertise in finding bugs and log enabling features in the machine.

• Experienced in rising events for the bugs founded, using CQ.

• Worked on bug fixing in SW levels and checking reliability of a machine. TECHNICAL SKILLS

• Basics : OSI Reference Model, TCP/IP, VLAN, ARP, DHCP, VRRP.

• Routing/Switching : RIP, OSPF and STP.

• Tools : GNS3, Packet Tracer, Wireshark.

CERTIFICATIONS

• Cisco Certified Network Associate CCNA (Cisco ID: CSCO13111504) - December 2016.

• Aruba Certified Switching Associate ACSA (Aruba ID: 25010154) - September 2019.

• Received certificate from Aruba as “Customer Hero” for having satisfied customers around the globe. ACADEMIC PROJECTS

Hand Gesture Recognizing using Heterogeneous Camera:

• A hardware device which is designed for using the cursor in a system to move appropriately along with the hand movement sensed by it.

• The MEMS sensor which detects the motion of hand movement is used to gives the input signal to the computer.

PERSONAL TRAITS

• Well organized

• Self-confident and motivated

• Quick and willing Learner

• Strong Verbal/Written Communication

• Good Team Player

• Good knowledge in customer handling.

Personal Profile

Name : Vijayaraj.A

Father’s Name : Ayyannan.P

Marital Status : Married

Nationality : Indian

Date of Birth : 30, JAN, 1992

Languages Known : Tamil, English

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