TEJAL PANDYA

***** ********** ** ******, ** *****

phone: 630-***-**** • ade1gy@r.postjobfree.com

PROFILE SUMMARY

Offering 5+ years of experience with planning, designing and implementing IT infrastructure and Network Administration.

Strong communication skills to liaise with clients (UTC) and other engineers to effectively design and implement a robust network infrastructure.

5+ years of teaching networking (CCNA) at a certified cisco regional academy

TECHNICAL PURVIEW (Network devices and Appliances)

●Routers Cisco 1800,2600, 2800, 3800,

●Switches Cisco 2960,3650, 3750, 4506, Nexux 9300, 9500

●Wireless LAN Controllers 5500, 3500

●Firewall PIX 515, 525, ASA 5510, 5520, Palo Alto 5500, 850 Fortigate

●Bluecoat Proxy

●F5 LTM 3900, 6900

●Cisco Unified Communication

WORK HISTORY

Burwood Group, IL Jan 2020 – Present

IT Consulting, Services and Management

Network Operations Engineer

●Working remotely to resolved customer issues relating to most common infrastructure technologies, including Network (WAN, LAN, Wireless, firewalls, Meraki, SDWAN), Unified Communications (UC) suite, and Server (Microsoft, Citrix, Vmware, Xen Center.etc)

●Effectively communicated with customers via email and on the phone to achieve a speedy resolution.

●Created knowledge base articles giving engineers step by step guide in dealing with some networking tickets.

●Assisted in creating the network new hire guide.

●Assisted in switch upgrades

Rassmussen Inc, IL May 2010 – April 2012

Technology based higher education company

Sr. Network Engineer

●Designed and implemented wired and wireless network infrastructure for new and existing campuses (22 campuses with 15000 + students and 2 offices)

●Created detailed documentation for each campus network

●Created network run books

●Redesigned the network adding redundancy, enough bandwidth and a good VLAN structure to implement better network security

●Configured distributions switches CISCO 4500 with VSS

●Configured Cisco firewalls for network security and VPN access through TACACS+

●Collaborated with VoIP engineer to implement new VoIP infrastructure across all campuses

●Provided support for Cisco Call Manager

●Used various tools like syslog servers and Top Talker to provide network support and bandwidth evaluations

●Collaborated to design the datacenter network. Installed and configured the nexus 7000 switches

CSC, East Hartford August 2008 – Mar 2010

$16 billion global leader in providing technology enabled business solutions and services. I worked for their client UTC.

Sr. Network Engineer – Pratt and Whitney

●Lead engineer in the LAN QoS design – Worked with Pratt to gather the requirements to design a LAN QoS for VoIP and Video conferencing. The design was proposed for UTC wide implementation.

●Designed and implemented a network for 300 – 400 users at a Pratt remote site in Shanghai China. Primarily used CISCO 3750s and 2960 switches

●Daily support for DNS/DHCP on QIP servers and Windows 2003 servers.

●Provided network support for Pratt and Whitney at East Hartford and the remote sites. The network consisted of about 200 Cisco switches.

●Supported 6500 series core switches with HSRP.

●Supported the ACE appliance load balancer.

●Supported sidewinder firewalls for Pratt and Whitney

●Responsible to maintain the network diagram for Pratt and Whitney East Hartford campus

CDW, Shelton January 2008 – August 2008

Solutions Architect

●Worked on Projects to install a CISCO VOIP solution with about 50 – 100 users and expandable to 25,000

●Created end user guides and manuals

●Trained users to use the new phone system

HOPKINS SCHOOL, New Haven June 2006 – January 2008

Associate Director of Technology

●Developed a solution to eliminate the deficient sonic imaging system with Remote Installation Services on Windows 2003 server at no extra cost. This enables easy deployment of computers and 80% less time for system recovery.

●Proposed, designed and implemented an upgrade to the network from a layer 2 to layer 3 using Cisco 3650 and 3750 switches which allows for network scalability and network management resulting in savings of $50,000.

●Responsible for managing and maintaining the Blackboard Server (course management)

●Responsible for managing and maintaining the Blackbaud (student database) server

●Conducted Blackboard workshops for faculty and network infrastructure workshop for the technology department

●Worked with Windows 2003 server and active directory

●Conducted Blackbaud one-on-one training for faculty and staff members

●Resolved various Desktop and Mac O.S. related issues

●Resolved various help desk tickets

●Taught Introduction to Java Programming

ROBERT MORRIS COLLEGE, Chicago, IL

Faculty Member, Computer Networking, 1998–2005

●Taught computer courses in – the CCNA curriculum, computer repair, computer networking and computer applications.

●Taught students to configure routers, switches, windows 2000/2003 and LINUX servers to implement a network plan for a mid size company.

●Responsible of maintaining and upgrading computer hardware and software in the networking labs.

●Prepared working professionals/students for A+, Network+, MCSE and CCNA certification.

●Designed hands on projects for every course to simulate scenarios in real world setting helping students compete for jobs.

Curriculum Chair, 2001–2005

●Led team to develop the bachelor’s program curriculum for the Computer Studies Department.

●Coached 20 full-time faculty and many part-time faculty in the classroom.

●Oversaw the assessment process for evaluating student learning outcomes and program objectives.

●Led cross functional team in identifying gaps and implementing process changes for continuous improvement in curriculum. For e.g. Computer Science majors were not motivated to apply themselves in general education classes. Worked with the General Education Department to develop student projects using the core technological information as content: e.g. How to Build a Computer (process analysis) and (compare and contrast) different websites. Resulted in better quality student papers.

Program Director, 1999–2000

●Coached, mentored, and advised students & designed students’ matriculation plan.

●Acted as a liaison between faculty and students with concerns.

●A new Bachelor of Science program started in the School of Computer Studies. Directed appropriate advertising to students who had completed associate’s degrees previously, including mailings, an open house, and phone solicitation. Converted 80% of the eligible students to participate in the new Bachelor of Science program.

EDUCATION, CERTIFICATIONS, AND AWARDS

CCNA - Cisco Certified Network Associate / A+ Computer Repair /completed course work for CISSP

Master of Science in Electrical Engineering, Computer Architecture, South Dakota School of Mines and Technology, Rapid City, SD.

Master of Science in Physics, University of Bombay, India

Bachelor of Science in Physics, Microprocessor Architecture, University of Bombay, Bombay, India.

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