Customer Service

**** *********** **. *******, ** ***** 925-***-**** ************@*****.***

Rachel Anderson

Skills ● Excellent verbal and written communication skills

● Ability to succeed in a fast-paced environment by utilizing multi-tasking and problem-solving skills

● Strong organizational and planning skills to ensure the success of the project at hand while making sure every goal is being achieved

● Strong ability to prioritize responsibilities in high stress situations allowing for a positive guest experience with the ability of being self-directed and working collaboratively with a team Experience

Education

Extras

Server, The Cooperage American Grille- Lafayette, CA 07/2019 - Present

● Maintained excellent customer service in a fast-paced and stressful environment, focusing on preserving the pleasure of the guest through the completion of tasks in a timely manner

● Ensured a proper line of communication between myself and fellow coworkers, contributing to the success of the team during every shift

● Highly successful in adding value to the customer experience as well as contributing to the bottom line

● Completed all duties for the high influx of customers that exceeded 300 guests for the entire restaurant in a given shift

Server, Corners Tavern- Walnut Creek, CA 08/2018 – 07/2019

● Utilize multitasking skills in order to ensure every task is being completed while prioritizing the tasks to ensure the most pressing are being completed first

● Be able to address the questions, concerns, and needs of the guests in a knowledgeable manner to ensure customer satisfaction

● Manage a private party of 20 guests while also maintaining a section within the main dining area that served over 70 guests in a given shift

Pre- Kindergarten Teacher, Shalom School- Sacramento, CA 08/2017 - 08/2018

● Create engaging curriculums for the children to follow using activities that support optimal learning for them and organize an environment for the children that is most advantageous for their learning experience and completing the necessary preparation for the upcoming day

● Develop organizational techniques that allow the day to run smoothly with a classroom size of 25 students

● Created supportive relationships with the students and parents through proper communication styles each group requires and ensuring the concerns of each are being met

● Decipher whether a child is meeting the proper milestones and offering additional assistance to help them achieve that

Lead Caterer, Epicure Catering- Sacramento, CA 10/2013 – 08/2017

● Was promoted to lead caterer within one month of being hired

● Managed team of 15 caterers to ensure events ran smoothly and served as main point of customer success

2012 - 2017

Bachelor Degree of Child Development (Cum Laude), California State University of Sacramento Member of the Sigma Kappa Sorority for 3 years

Held the positions of:

• VP of Scholarship

• VP of Philanthropic Service

• Recruitment Chair

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