Service Representative Customer

EDUARDO O. LIRA

*** **** ** **, ***********, NM *7105 505-***-**** **********@*****.***

Objective

I am currently finishing my Associates in Medical Laboratory Technology at Central New Mexico Community College. I strive to provide excellence, integrity and compassion with those whom I work with. I believe accountability and respect are key in maintaining a healthy work environment.

Skills Summary

Bilingual (English and Spanish)

Computer knowledge (Application, Microsoft, 50-60 words typed per minute)

Able to multitask under pressure

Communication

Excellent Time management

Very Organized

Team player

CPR Certified

Education

Associates of Applied Science in Medical Laboratory Technology/ 08-07-2020

Associates of Applied Science in Integrated Studies/12-15-2019

High School Diploma Sandia View Academy/ 05-22-2011

Clinical Experience

Blood Bank, Chemistry, Hematology, Urinalysis/ Sandoval Regional Medical Center/ DATE

oKim Schneider: 505-***-****

Blood Bank/ Sandoval Regional Medical Center, University of New Mexico Hospital/ DATE

oCindy Jones: 505-***-****

Microbiology/ Tricore Core Lab (DATE)

oKristen Romero: 505-***-****

Experience

Fidelity Investments (Veritude)

Financial Customer Service Representative/02-2019 – 08-2019

Took inbound calls providing customer service on account details and options. I would help coordinate with customers making sure their investments and retirement needs were satisfied accordingly to specific guidelines.

Molina Health Care

Member Service Representative/09-2018 – 02-2019

I took inbound calls from members and providers. I would provide claim information and authorization status or direct them to where their needs would be met.

Blue Cross and Blue Shield of New Mexico

Customer Service Advocate Representative/10-2013 – 01-2017

I would advocate for the customers and providers on how to handle their insurance situation. I would look into prior authorizations, obtain claim information and statuses, process and release claims, and would go over pharmacy questions that needed to be answered.

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