Dear Hiring Manager,

I am writing to express my interest for a position within your organization where I am able to apply my skills and experiences to deliver IT services to satisfy client requirements and team objectives. A Bachelor of Commerce Degree majoring in Information Technology Management and with many certifications in Redhat, Cisco and Microsoft and almost 8 years of experience in IT support.

In my current role as a Network Operations Control (NOC) Analyst at FlexITy Solutions Managed Services department, we are responsible for oncall Network/Voice/Systems support for multiple clients across North America in various fields such as financial institutions, hospitals and stock exchanges. Are team constantly engages with are clients and support teams through email, ticketing system and phone to provide support in high availability environments. Work every day with Cisco TAC to assist clients with more complex issues in relation to their Cisco infrastructure.

In my previous contract role as a Network Administrator at Government of Canada Treasury board Secretariat branch I am responsible for managing an entire network which includes LAN/WAN systems, routers, switches, firewalls and VoIP systems. My day to day is focused on preventing and fixing network problems and supporting a number of teams and individuals in the Treasury board Secretariat. Also in this environment I’m responsible for a large network of cisco devices that must constantly be configured, deployed, monitored and troubleshoot

The knowledge and skills developed through my experiences and education would complement a role within your branch and raise further value to your organization. Enclosed is a copy of my resume for your review. I welcome the opportunity to further discuss my skills and experiences with you.

With kind regards,

Farhan Jundi

PROFESSIONAL SKILLS & QUALIFICATIONS:

Experience with the application of Project Management theories to plan, lead and conduct project activities

Specialized knowledge of ITSM Processes and their related tools, templates and procedures

Proven interpersonal and communication skills (oral and written) through my experiences with the ability to liaise technical information to non-technical staff

Exceptional time management skills including ability to multi-task, prioritize and work under pressure to meet project deadlines

Possession of analytical and problem solving skills to investigate complex problems and propose viable solutions

Excellent customer service and client relationship management skills

Knowledge in multiple DevOps tools

Knowledge of cloud computing services as AWS

Knowledge and understanding of writing scripts in Python and Shell

Extensive knowledge of Windows OS, Windows Server environment and Microsoft SQL Server 2008

Extensive knowledge of Microsoft Exchange Server, Active Directory and VMware environments

Proficient in the use of Linux operating system

Extensive knowledge of Cisco Routers, Cisco Switches, Cisco IOS, IOS Licensing, IPv4, IPv6, ACLs, Etherchannel, OSPF, EIGRP, RIP, BGP, SNM, Netflow, WLAN, LAN and WAN

Experience installing, configuring, operating, and troubleshooting large routed and switched networks

Extensive knowledge of networking protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol, Frame Relay, VLANs, OSPF, Ethernet and Access Control Lists (ACLs)

WORK EXPERIENCE:

FlexITy Solutions – NOC Analyst April 2018 – Present

FlexITy Solutions Managed Services

Provide support for multiple clients in 24 x 7 operational environments via emails, tickets and phone

Work hand in hand with multiple different network infrastructure vendors (e.g. Cisco TAC, Dell) and clients to troubleshoot their network, system and voice infrastructure services

Recognize, identify and prioritize incidents in accordance with customer business requirements policies and operational impact

Monitor and maintain cell tower backhaul networks across Canada

Government of Canada – Network Administrator Sep 2016 – Jan 2018

Treasury board Secretariat - ITS

Provide support to customers via Emails/Tickets with respect to SLA Server

Mainly responsible for managing Cisco 2960 & 3750 switches, 2900 series routers and Cisco ASA firewall devices

Managed small projects with various teams throughout the organization and assisted with anything network related to these projects.

Oncall support for any network system failures

Compucom – Network Administrator May 2015 – Sep 2016

St. Michaels Hospital

Responsible for installing, configuring, operating, and troubleshooting a large routed and switched networks in Hospital environment

Responsible for monitoring, troubleshooting & configuration of Cisco 2960, 3750 and SG300 Switches

Managed many small to midsize multistage networking projects at St. Michael's Hospital’s various locations

Assisted in troubleshooting network system failures and ensuring appropriate action is initiated in large Hospital environment.

Compucom – IT Service Desk Analyst November 2013 – May 2015

St. Michaels Hospital Helpdesk

Provide Tier 1 & 2 Level IT support for St. Michaels Hospital staff

Utilize problem-solving skills to diagnose hospital application/networking issues

Assist with problems related to computer hardware including printers and other equipment

Assist with user login issues and network connections including remote support using Citrix

Support users in the operation of mobile devices including Blackberry, Android and Apple devices

Environment Supported: Active Directory, Microsoft Exchange, Windows XP, Windows 7, VMware

Ryerson University - Support Staff September 2012- April 2013

BTM LearningEdge Helpdesk

Assisted students and faculty members with computer software related issues

Utilized problem-solving skills to diagnose complex application/networking issues

Assisted with problems related to computer hardware including printers and other equipment

Assisted with user login issues and network connections

Worked as a member of a dynamic team to maintain inventory of assets

Provided courteous client support with excellent customer service to all stakeholders

EDUCATION & CERTIFICATIONS:

Ryerson University (Toronto, Ontario)

Ted Rogers School of Business Management September 2009 to April 2014

Bachelor of Commerce Degree - Information Technology Management

Relevant Coursework:

Fundamentals of Programming

Business Information Systems

System Analysis and Design

System Design and Implementation

Logical Database Analysis and Design

IT Project Management

IT Infrastructure

CERTIFICATIONS

ITIL Foundations v3

CCNA Security

MCSE Cloud Platform and Infrastructure

CCNP R&S

RHCSA

AWS Certified Solutions Architect Associate

CompTIA A+

Palo Alto PCCSA

CCIE R&S written exam

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