Engineer Desktop Support
Resume:
GANAPATHI S
West Tambaram, Chennai.
Phone +*1 – 990-***-**** Email: *************@*****.***
OBJECTIVE
To seek an assignment in a professional organization where I can utilize my experience as a Desktop Team Lead \ Desktop support Engineer and also develop my skills and progress to managerial level in a challenging environment.
Profile Strengths
A Systematic, Organized, Hardworking and Dedicated Team player with an analytical bend of mind Determined to be a part of a growth-oriented organization.
Experience Summary:
12years and 1month of Experience in Microsoft Windows based System Administration.
5 years and 1 month of Experience in Abu Dhabi.
Worked in National Petroleum Construction Company, Abu Dhabi as Junior Support Engineer from 10th August 2014 to 26-09-2019.
7 years and 1month of Experience in Microsoft Windows based System Administration in INDIA.
5 Years and 6 months of work experience in L&T Valdel Engineering.
Worked in L&T Valdel Engineering LTD as Desktop Support Assistant (Team lead) on L &T Permanent role. (1 year and 10 months)
Worked in L&T Valdel Engineering LTD as Desktop Support Assistant (Team lead) on L &T contract role for 2years From 6 September2010 to september2012.
Previously Worked in L & T Valdel Engineering LTD as a Desktop support engineer under the Pay role of RPS Consulting Pvt ltd for 1 year and 8 months from 16th Sep 2008 to 19thmay 2010.
Worked as System engineer in Techno soft Global Services Pvt Ltd from 21st may 2010 to 3rd september2010.
Worked as a Desktop Engineer Engineer in Cognizant Technology Solutions, Bangalore under the payroll of Mind River IT Pvt Limited .
Worked as a Desktop Engineer in Hewlett-Packard GDIC, Bangalore under the payroll of Adecco India and previously under the payroll of Elogic Technologies Pvt Ltd From 16th Oct 2006 to 15th Nov 2007.
Job Responsibilities(NPCC-ABUDHABI):
Taking care of PC OS Imaging using Backupper and Macrium softwares.
Taking care of OS upgradation and Hardware Upgradation (RAM, HDD etc)
Taking care of Engineering Department User support calls received via phone and Email.
Taking care of Engineering software Installations and Troubleshooting.
Managing user Account lock and password reset issues using Active Directory.
Installation and maintenance of Application software and Device Drivers.
Configuring and troubleshooting Microsoft Outlook 2010 and 2013 related problems.
Monitoring and updating Mcafee AV Updates in Desktop and Laptops.
L1 support for Engineering Applications – Bently Sacs 5.6 and 5.7, Mathcad, Hysys,DNV Stabline, Tekla 2017,Navisworks 2014 & 2017, Autocad 2012, 2013, PDMS 12 sp6 and 12.1 sp2 and sp4, Ansys, PDS v8 and v12, Citrix web client.
License Updation in license server for Engineering softwares like PDMS,AUTOCAD.
Problem escalation to vendor and follow up for solution for major problems of Printer related issues.
Job Responsibilities(L&T Valdel ):
Working as a Team lead for Desktop team, providing support for 500 users.
Remote support for escalated calls. Assigning activities to the engineers
Generating monthly report of helpdesk calls, Asset management and engineer performance review.
Troubleshooting hardware, operating systems, soft wares, LAN.
Installation and maintenance of Application software and Device Drivers.
Install and maintain computer hardware and peripherals.
Configuring and troubleshooting Microsoft Outlook related problems
Regular maintenance of LAN and related products.
Monitoring and updating AntiVirus updates in Desktop and Laptops.
L1 support for Engineering Applications – Navisworks 2009 & 2010, Autocad 2006, 2008 LT & 2009, PDMS, Ansys, Sacs, PDS, Citrix web client, Lotus notes etc.
Problem escalation to vendor and follow up for solution.
Job Responsibilities(Technosoft):
Working with HP OVSD Tools
Providing support for all Desktop/Laptops.
Responsible for configuring TCP IP configuration.
Installation and trouble shooting of MS Office2003 and 2007.
Managing user Accounts and Mail ids with Active Directory.
Installation and maintenance of Application software and Device Drivers.
Install and maintain computer hardware and peripherals.
Configuring and troubleshooting Microsoft Outlook related problems
Lotus notes configuration.
Problem escalation to vendor and follow up for solution.
Job Responsibilities(L &T Valdel):
Responsibilities are divided floorwise and priority
Troubleshooting hardware, operating systems, softwares, LAN.
Managing user Accounts and Mail ids with Active Directory.
Installation and maintenance of Application software and Device Drivers.
Install and maintain computer hardware and peripherals.
Configuring and troubleshooting Microsoft Outlook related problems
Regular maintenance of LAN and related products.
Monitoring and updating AntiVirus updates in Desktop and Laptops.
L1 support for Engineering Applications – Navisworks 2009 & 2010, Autocad 2006, 2008 LT & 2009, PDMS, Ansys, Sacs, PDS, Citrix web client, Lotus notes etc.
Problem escalation to vendor and follow up for solution.
Remote support for escalated calls in Chennai location.
EXPERIENCE TRACK:
Employer : Mind River IT Pvt Limited
Client : Cognizant Technology Solutions
Number of Users : 2000 Users
Size of the IT Team : 10 IT Engineers
Duration : From 24th march 2008 to 5th July 2008.
Role : Desktop (Resident) Engineer
Responsibilities
Working with Remedy Tools
Providing support for all IBM and DELL Desktop/Laptops.
Responsible for configuring TCP IP configuration.
Installation and trouble shooting of MS Office XP, 2003.
Responsible for Troubleshooting of Operating System and Network Problems.
Installation and configuration of Mcafee 8.5.
Well exposure in updating OS Security patches.
Providing the remote support to the users using Dameware.
Responsible for configuring LAN and Wireless.
EXPERIENCE TRACK : HP INDIA
Employer : Adecco India
Client : HP GDIC, Bangalore
Number of Users : 5000 Users
Size of the IT Team : 10 IT Engineers
Duration : From 1st may 2007 to 15th Nov 2007.
Role : Desktop (Resident) Engineer
EXPERIENCE TRACK : HP INDIA
Employer : E-Logic Technologies Pvt Ltd, Bangalore
Client : HP GDIC, Bangalore
URL : www.elogic.co.in
Number of Users : 5000 Users
Size of the IT Team : 10 IT Engineers
Duration : 16th Oct 2006 – 30th April 2007
Role : Desktop (Resident) Engineer
Responsibilities
Working with HP OVSD Tools
Providing support for all HP based Desktop/Laptops.
Responsible for configuring TCP IP configuration.
Installation and trouble shooting of MS Office XP, 2003.
Responsible for Troubleshooting of Operating System and Network Problems.
Installation and configuration of SAV 10(Symantec Antiviurs10)
Well exposure in updating OS Security patches
Providing the remote support to the users using Net meeting
Responsible for configuring LAN and Wireless.
Continuously monitoring the flow of the calls.
Helping the client with the technical queries they come with.
Configuring Active key, Active card and VPN.
PREVIOUS EXPERIENCES.
Concern : YEE YES CIRCUIT SOLUTIONS.
Size of the org : 12 Members
Designation : PCB DESIGN Engineer
Duration: : 2Years
Responsibilities : Worked as a PCB DESIGN Engineer
Concern : BENSON POWER &CONTROLS PVT LTD
Size of the org : 45Members
Designation : Service Engineer
Duration: : August 1998 to 13th October 2001.
Responsibilities : Field servicing of INVERTER And UPS.
Concern : PSQUARE POWER TECHNOLOGIES PVT LTD
Size of the org : 35 Members
Designation : Testing Engineer
Duration: : From 15 th October 2001 to 14th December 2003.
Responsibilities : PCB level and unit level Testing of UPS.
Concern : ZENER SYSTEMS PVT LTD
Designation : SENIOR TESTING ENGINEER
Duration : From 03/03/03 to 20/05/05
Responsibilities : Testing of INVERTERS and UPS
Field servicing incase of any major problem in UPS
& INVERTERS
QUALIFICATION
1. DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGINEERING.
2. I Have Done MCSE Course in JETKING Jayanagar.
PROFESSIONAL CERTIFICATIONS: -MCSE 2003 certified in year 2005
Microsoft Certified Professional (MCP)
Microsoft Certified System Administrator (MCSA)
Microsoft Certified System Engineer (MCSE)
Microsoft Certified System Engineer In Messaging
PERSONAL PROFILE
Date of Birth : 25-04-1978
Sex : Male
Nationality : Indian
Languages Known : English, Kannada,Tamil, Hindi & Telugu
DECLARATION
I hereby declare that the above furnished details are true to the best of my knowledge and belief.
Place : Chennai
YOUR’S FAITHFULLY
(GANAPATHI.S)
Email: *************@*****.***
Contact this candidate