NAME: KAREN NWANKO
MARITAL STATUS: SINGLE
PASSORT NO: A50229360
HEIGHT : 5’5
VISIT STATUS: RESIDENT VISA
CELL UAE: 055*******
A meticulous security guard with 4years experienced in Security and administration, and ability to direct and enhance security procedures to ensure the safety and protection of premises and people. Trained and certified by SIRA as a security guard. MY COMPETENCE SKILLS $ TECHNICAL SKILLS
Good communication skill (fluent in English)
Customer service satisfaction
Microsoft office (word, excel, coral draw, PowerPoint )
Big data analyst
Attention to detail
Knowledge of laws
Ability to work under pressure.
Good observation skill
UAE WORK EXPERIENCE
Waitress: Silk Road Restaurant ( Al Seef Dubai)
( Nov 2019 -present)
Greet and escort customers to their tables
present menu and provide detail information / recommendation upon request.
Inform customers about the day's specials
Upsell additional products
Take accurate food and drinks orders using a POS,order slip.
coordinate with restaurant staffs to review daily specials or change on the menu. RECEPTIONIST – BETTER GARDENS (DUBAI)
(October 2018 -2019)
Serves visitors by greeting, welcoming, and directing them appropriate.
Notify company personal of visitor arrival
Answer and screen incoming calls
Take and distributes messages.
Manage all visitor
Organizing incoming and outgoing mail.
Co-ordinates meetings and appointments.
Assist with organization of company function and events.
Prepared letters and documents.
Customer service receiving call and give direction
Research and retrieve information.
SECURITY GUARD -KINGS GUARD SECURITY COMPANY (LAGOS, NIGERIA) February 2016 -2018 August (4 years)
Worked both night and day shift.
Received guest by welcoming and greeting them.
Directing visitor to appropriate department.
Controlled access point by issuing entry permit.
Recorded all visitors arrival and departure in occurrence/log book
Evicted authorized person from restricted areas.
Offered safety warnings and tips to guest
Maintained order among people.
Informed violators of company’s rules and regulations.
Observed signs of crime or disorder and informed my supervisor.
Investigated disorder and evict violators.
Responded quickly to emergency situations.
Watched alarm systems or video cameras and operate detecting emergency.
Answered telephone calls to taking messages, answered questions, and provide information during nonbusiness hours or when switchboard is closed.
Patrolled around building to observe crime.
Adhered to all company services and operating standard. SALES ASSISTANT - EVERYDAY SUPERMARKET (LAGOS, NIGERIA)
(October 2014- 2015 August)
Greeting customers who enter the shop
Be involved in stock control and management
Assisting shopper to find the goods and products they are looking for.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Responsible dealing with customer complaints.
Keeping the store tidy and clean, this includes hovering and mopping
Attaching price tags to merchandise on the shop floor.
Receiving and storing the delivery of large amounts of stock.
Keeping up to date with special promotion and putting displays. EDUCATION AND COURSES TRAINING:
Certificate in computer basic & office multilingual (october2014 -march 2015).
Higher secondary school certificate (2004-2010)
First leaving school (1998-2003)
References will be provided upon request
I hereby declare that the above information is true and correct to the best of my knowledge and believe.