Store Manager Sales

MICAH FRANKLIN

805-***-**** **************@*****.*** Los Angeles, CA 90004

RECENT GRADUATE ENVIRONMENTAL, HEALTH & SAFETY STRATEGIC ANALYST

SUMMARY

Diligent and driven Entry-Level professional with customer service experience throughout college career in various Retail roles, including leadership levels. Ten years of dedication as a Volunteer Instructor at a local community center. Appointed member of the National Society of Leadership and Success (NSLS) for academic standing and leadership potential. Ability to demonstrate strong skills in productivity, interpersonal communication, and strategic planning.

CORE SKILLS

Administrative / Organizational

Conflict Resolution

Customer Service Management

Data Analysis

Inventory Management

Microsoft (MS) Office

Safety Training

Shift Scheduling

SPSS Statistical Data Software

Teamwork / Collaboratio

EDUCATION

BACHELOR OF SCIENCE IN PUBLIC POLICY, 2019

GPA: 3.5

DePaul University, Chicago, IL

Relative Coursework:

Economics and Statistics

Geographic Info Systems (GIS): Digital Mapping

Environmental and Urban Policy

Information Systems

Public Policy and Environmental Issues

Public Policy and Urban Issues

Public Policy Research Methods

Quantitative Public Policy Analysis

Community and University Awards:

Recipient, State of CA, 2010, Outstanding Achievement & Extracurricular Participation

Recipient, State of CA, 2011, Community service involvement and success for a nationally successful youth community dance team at the Police Activities League (PAL) in the city of Oxnard, CA

Member, NSLS, 2019, the nation's largest leadership honor society; selected by DePaul University; participated in a step-by-step program to build leadership skills

WORK EXPERIENCE

STORE MANAGER

Daniel Wellington, Century City, CA

Responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Motivating sales teams, creating business strategies, developing promotional material, and training new staff.

WARDROBE STYLIST MARCH 2017 – MARCH 2020

Club Monaco, Chicago, IL and Beverly Hills, CA

Meet and exceed goals of the store by maximizing personal sales consistently; provide optimum level of customer service by fulfilling customer’s requirements and needs; support all areas of store operations

FULL-TIME MEN’S SPECIALIST / VISUAL MERCHANDISER FEBRUARY 2016 – MARCH 2017

Polo Ralph Lauren, Camarillo, CA

Support maintenance of product presentation and brand standards; style store displays; organize and place products; develop relationships and convert shoppers into repeat Ralph Lauren customers

LEAD SALES ASSOCIATE JUNE 2014 – JUNE 2015

Staples, Camarillo, CA

Connected with customers, asked questions, listened to needs, and provided options plus advice on products/services

KEYHOLDER MANAGER / SALES ASSOCIATE FEBRUARY 2011 – DECEMBER 2013

American Apparel, Ventura, CA

Performed duties such as open and close of the store; ensured employees work as directed; assisted with customer complaints or special needs assignment; conducted inventory management; scheduled shift duties; and handled deposits; oversaw customer service activities; and maintained health and safety polices of the store

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