Administrative Assistant Customer Service

OLIVIA GRAVES

**** ** ****** # *** *********, CA 92505

cell: 951-***-****

************@*****.***

Goal: To obtain a position within your organization which has a strong customer service based philosophy that will enable me to utilize my knowledge and customer service skills. To become established with a reputable company with the potential for growth and advancement. Core Knowledge & Skill Areas:

Call Center Experience PBX/Switchboard Experience Microsoft Office

Scheduling

Registration

Customer Service

Medical Insurance knowledge

EXPERIENCE

Corona Regional Medical Center Corona, CA March 2015-May 2018 Switchboard Operator – Patient Admitting

Responsible for answering a high volume of calls

Responsible for overhead paging

Responsible for greeting patients/visitors and directing them appropriately

Responsible for monitoring alarms and initiating proper protocol

Knowledge of hospital policy and procedures

Ability to work a flexible schedule

Riverside County Hospital (RCRMC) Moreno Valley, CA April 2009 –Jan 2015 Administrative Assistant – Receptionist

Responsible for answering a high volume of calls

Responsible for overhead paging and Physician to Physician paging

Responsible initiating codes for trauma, medical emergencies external/internal disasters and fire alarms

Responsible for greeting patients and visitors

Ability to work a flexible schedule

Wild Life Cleaning Services Riverside, CA November 2005 – April 2009 Cleaning Service – Business Owner

Responsible for providing cleaning services for Senior Living

Responsible for maintaining daily business operations

Responsible for managing client listing for cleaning services

Responsible for answering in-take calls

References

UC Irvine Medical Center Orange, CA March 1999 – November 2005 Patient Financial Coordinator – Call Center

Responsible for a answering high volume of calls in call center setting

Responsible for accurate scheduling and registering of patients

Responsible for taking accurate messages for triage nurses or prescription refills

Responsible for training new staff to educate on workflow(s) Furnished upon request

Contact this candidate