Technical Support Engineer
Resume:
KYAZZE CHRISTOPHER
P.O BOX ***,
MUKONO-UGANDA
24
th
/10/2018
To Country Human Resources & OD Manager,
Plan International Uganda,
Dear Sir/Madam
RE: APPLICATION FOR THE POST OF IT COORDINATOR
I humbly submit in my application for the above post, as stipulated on the ug.greatugandajobs.com site.
I am an excellent and self-motivated Computer Scientist with a Bachelor’s Degree in Computer
Science of Makerere University.
Am also a MCSA (Microsoft Certified Systems Engineer), with prior knowledge of Microsoft Products including Installations and Configurations. I possess excellent knowledge of MySQL database Management System, user/System support, troubleshooting hardware and software, Microsoft Windows Directory, programming (PHP), Server Management, system administration, helpdesk and network support, project management skills and marketing management skills. I also have experience and interest in Security Administration, Database Development, Technical Support, Data collection, implementation and analysis. The above skills and experience make me a suitable candidate for the required duties and responsibilities attached to that position.
Attached is my Curriculum Vitae for more information. Your positive consideration of my humble application will be highly appreciated. Yours Faithfully
Kyazze Christopher
*******@*****.***
KYAZZE CHRISTOPHER’S CV
Tel: +256 -779-222037 Email: *******@*****.***
CAREER VISION
To find a challenging position to meet my competences, capabilities, skills, education and experience.
PERSONAL INFORMATION
Full Names: KYAZZE CHRISTOPHER
Address: P.O Box 284, Mukono-Uganda
Tel (Mob): +256-***-****** or +256-*********
Email: *******@*****.***
DOB: 10th –May- 1989
Passport No: B0900296
Profession: Computer Scientist
Gender: Male
PROFESSIONAL PROFILE
I am an excellent and self motivated Computer Scientist who pursued a Bachelors’ degree of Science in Computer Science of Makerere University Kampala. Am also a MCSA, with prior knowledge with Microsoft Products including Installations and Configurations.
I posses excellent knowledge of Server Management, MySQL Database Management System, User/System support, Troubleshooting hardware and software, Microsoft Windows Directory, System Administration, Helpdesk and Network support, Project management skills and Marketing management skills.
I also have good Communication, Interpersonal, Writing, Presentation, Counseling, leadership and Financial Management skills.
EMPLOYMENT HISTORY AND WORK EXPERIENCE
YEAR POSITION ORGANISATION
April 2016-Ongoing IT Help Desk Technician International Medical Group Feb 2013 - Dec 2015 Technical Support Engineer Computer Point (U) Ltd May 2013- July2013 Field Engineer SGS
Dec 2012-Feb 2013 Systems and Network Admin Fountain Facilities Ltd Sept 2012-Oct 2012 Server Administrator Fountain Facilities Ltd Aug 2012-Sept 2012 Database Administrator Makerere ICT Solutions
(MICTS)
June 2011-March 2012 IT Officer Hearts Africa Uganda June 2011-Aug 2011 System Admin and Website
Developer:
http//:www.micts.co.ug
Makerere ICT Solutions
(MICTS)
June 2010-Aug 2010 Completed CCNA Training Makerere University Jan 2006- Jan 2013 Electrician Multiple Trading Company Mukono and Entebbe Freight
Motel.
EDUCATIONAL BACKGROUND
YEAR AWARD INSTITTUTE
Jan 2017-Ongoing CCNA Certification Aptech Computer Education Center,
Kampala-Uganda
June 2015-May 2016 MCSA Certification Aptech Computer Education Center, Kampala-
Uganda
July 2013-Mar 2014 COMPTIA Security+
Certificate
New Horizon Computer
Education Center, Kampala-
Uganda
Aug 2009-May 2012 Bachelors’ Degree in
Computer Science (BCSC)
Makerere University,
Kampala-Uganda
Dec 2012-Feb 2013 Systems’ Administration
Certificate
Fountain Facilities Ltd,
Kampala-Uganda
Sept 2012-Oct 2012 Certificate in Server
Management
Fountain Facilities Ltd,
Kampala-Uganda
Aug 2012-Sept 2012 Certificate in Information
Systems and Databases
Makerere ICT Solutions,
Kampala-Uganda
June 2011-Aug 2011 Industrial Training Certificate Makerere ICT Solutions, Kampala-Uganda
2007-2008 UACE Certificate Bishops’ Senior School
Mukono.
2003-2006 UCE Certificate Bishops’ Senior School
Mukono.
2002 PLE Certificate St Kizito Junior Infant
Primary School Mukono
ROLES PERFORMED IN DIFFERENT RESPONSIBILITIES
IT Help Desk Specialist
User/ System support i.e Microsoft Dynamic Nav 2016 installation, configuration and support.
Troubleshooting hardware, software and Client Operating systems
Computer/laptop repair and hardware maintenance.
Printer,Scanner / Copier installation, configuration, repair and maintenance
Managing active domain including managing user A/Cs
Backup Power Management i.e UPS installation
Client or Server Email configurations
Intercom support
Open ERP installation, configuration and support
Website admin plus social media support.
Technical Support Engineer
Managed and Installed the IFMS Equipments including Routers, Switches, Servers, PCs, Printers, Tape drives, UPSs e.t.c for Tier 2 in different District Local
Governments of Uganda.
Preventive Maintenance (PM) in different Companies, Government Ministries and NGOs.
Backup Power Management i.e UPS installation.
User/System support
Projector installations and configurations.
Troubleshooting hardware, software and Client Operating systems
Computer repair and hardware maintenance.
Printer / Copier repair and maintenance mainly HP laser jets.
Field Engineer
Managing and maintaining computerized seals on all Total Petroleum Trailers in Jinja Depot.
IT Officer
Working as sales personnel, teaching and sensitizing doctors, nurses and medical students on how to use the Medical Patient Software in their hospitals and clinics in all different parts of the Country. I was among the team which developed this software.
Systems Administrator and
Website Developer
User/System support
Troubleshooting hardware, software and Client Operating systems
Computer repair and hardware maintenance
Backup and restore data
Backup Power Management i.e UPS installation
DOS for System Administrator
Report Writing
Website Development i.e http//:www.micts.co.ug
Database Administrator
Database design using MySQL, Relationship
Data definition languages and Data manipulation
Language.
User Interface design using Dreamweaver.
Connecting the User Interfaces to the database using PHP scripts.
Database Projects.
Server Administrator
Server Management
Server Maintenance and Repairs.
Setting up and configuring a Domain Controller, DNS, Terminal, File and DHCP Servers.
Configuring Internet on the server and also allowing remote users to access it.
Client or Server Email configurations
Creating Security groups and Organization
units.
Electrician
Perform Electrical installations in both Commercial and Residential buildings.
Carry out Electrical Repair, Maintenance and
Troubleshooting.
Acted as sales personnel for Multiple Trading Company. ADDITIONAL TECHNICAL SKILLS
SECURITY MANAGEMENT
Security fundamentals
Security threats and vulnerabilities
Network security
Managing Application, Data, and Host security
Access control, Authentication, and Account management
Managing Certificates
Compliance and Operational security
Risk Management
Managing security incidents
Business Continuity and Disaster Recovery Planning NETWORK MANAGEMENT
Setting and Configuring a Local Area Network (LAN)
Setting and Configuring a Wide Area Network (WAN)
Setting up and configuring a Domain Controller, DNS, Terminal, File and DHCP Servers.
Switch and Router configurations
Structured Networks and Cabling Installations
Network Configuration in TCP/IP
Fiber Optics Connections
Configuring Internet on the server and also allowing remote users to access it.
Network and Resource access
Network and Security
Wireless Networks (WLAN)
Corporate internet setup in wired and wireless networks
Creating Security groups and Organization units.
Client or Server Email configurations
PROGRAMMING
Scripting languages including JavaScript and HTML
MYSQL Database
VB.NET Framework (Visual Basic)
C
Windows Power shell
PHP
SPECIALIZED SOFEWARE
Macromedia Studio, with emphasis on Dreamweaver and fireworks.
Archcad and Artlantis for drawing building plans.
SPSS for analyzing data.
STELLA for predicting what may happen in the future.
Microsoft Package including Word, Excel, PowerPoint, Visio, Outlook e.t.c
Microsoft Window Server 2003/2008 or 2008R2 and 2012/2012 R2. LANGUAGES
LANGUAGE
LEVEL OF PROFICIENCY
English
Expert
Luganda
Excellent
EXTRA CURRICULUM ACTIVITIES
YEAR ROLE ORGANISATION
2013-To 2016 Member of Fathers’ Union St Stephens’ and Fellowship Church Mukono.
2007-2008 Legal Advisor, Debate Club. Bishops’ Senior School Mukono
2007 Athletics (sprinter) Mukono District Athletics Team
2003-2010 Football Team Captain Umoja Football Club Mukono 2003-2007 Assistant Football Team
Captain
Bishops’ Senior School
Mukono
HOBBIES
Reading newspapers, journals, magazines, literature and Christian journals and sharing ideas with people.
Games such as football and Athletics during leisure time.
Traveling.
Listening to Gospel/ Christian Music Reading.
REFEREES
1) Mr. Bonny Musinguzi
Network User Support Admin
Africell Uganda
+256-********* / +256*********
**********@*****.***
2) Mr. Matovu Joseph .B Lecturer
Makerere University
*********@*****.***
+256********* or +250*********
3) Eng. Denis Ntege Enterprise
Engineer Computer Point Ltd
/Sybyl
*****@*****.***
Contact this candidate