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Technical Support Engineer

Location:
Kampala District, Uganda
Posted:
June 22, 2020

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Resume:

KYAZZE CHRISTOPHER

P.O BOX ***,

MUKONO-UGANDA

+256-*********

24

th

/10/2018

To Country Human Resources & OD Manager,

Plan International Uganda,

Dear Sir/Madam

RE: APPLICATION FOR THE POST OF IT COORDINATOR

I humbly submit in my application for the above post, as stipulated on the ug.greatugandajobs.com site.

I am an excellent and self-motivated Computer Scientist with a Bachelor’s Degree in Computer

Science of Makerere University.

Am also a MCSA (Microsoft Certified Systems Engineer), with prior knowledge of Microsoft Products including Installations and Configurations. I possess excellent knowledge of MySQL database Management System, user/System support, troubleshooting hardware and software, Microsoft Windows Directory, programming (PHP), Server Management, system administration, helpdesk and network support, project management skills and marketing management skills. I also have experience and interest in Security Administration, Database Development, Technical Support, Data collection, implementation and analysis. The above skills and experience make me a suitable candidate for the required duties and responsibilities attached to that position.

Attached is my Curriculum Vitae for more information. Your positive consideration of my humble application will be highly appreciated. Yours Faithfully

Kyazze Christopher

addzlq@r.postjobfree.com

KYAZZE CHRISTOPHER’S CV

Tel: +256 -779-222037 Email: addzlq@r.postjobfree.com

CAREER VISION

To find a challenging position to meet my competences, capabilities, skills, education and experience.

PERSONAL INFORMATION

Full Names: KYAZZE CHRISTOPHER

Address: P.O Box 284, Mukono-Uganda

Tel (Mob): +256-***-****** or +256-*********

Email: addzlq@r.postjobfree.com

DOB: 10th –May- 1989

Passport No: B0900296

Profession: Computer Scientist

Gender: Male

PROFESSIONAL PROFILE

I am an excellent and self motivated Computer Scientist who pursued a Bachelors’ degree of Science in Computer Science of Makerere University Kampala. Am also a MCSA, with prior knowledge with Microsoft Products including Installations and Configurations.

I posses excellent knowledge of Server Management, MySQL Database Management System, User/System support, Troubleshooting hardware and software, Microsoft Windows Directory, System Administration, Helpdesk and Network support, Project management skills and Marketing management skills.

I also have good Communication, Interpersonal, Writing, Presentation, Counseling, leadership and Financial Management skills.

EMPLOYMENT HISTORY AND WORK EXPERIENCE

YEAR POSITION ORGANISATION

April 2016-Ongoing IT Help Desk Technician International Medical Group Feb 2013 - Dec 2015 Technical Support Engineer Computer Point (U) Ltd May 2013- July2013 Field Engineer SGS

Dec 2012-Feb 2013 Systems and Network Admin Fountain Facilities Ltd Sept 2012-Oct 2012 Server Administrator Fountain Facilities Ltd Aug 2012-Sept 2012 Database Administrator Makerere ICT Solutions

(MICTS)

June 2011-March 2012 IT Officer Hearts Africa Uganda June 2011-Aug 2011 System Admin and Website

Developer:

http//:www.micts.co.ug

Makerere ICT Solutions

(MICTS)

June 2010-Aug 2010 Completed CCNA Training Makerere University Jan 2006- Jan 2013 Electrician Multiple Trading Company Mukono and Entebbe Freight

Motel.

EDUCATIONAL BACKGROUND

YEAR AWARD INSTITTUTE

Jan 2017-Ongoing CCNA Certification Aptech Computer Education Center,

Kampala-Uganda

June 2015-May 2016 MCSA Certification Aptech Computer Education Center, Kampala-

Uganda

July 2013-Mar 2014 COMPTIA Security+

Certificate

New Horizon Computer

Education Center, Kampala-

Uganda

Aug 2009-May 2012 Bachelors’ Degree in

Computer Science (BCSC)

Makerere University,

Kampala-Uganda

Dec 2012-Feb 2013 Systems’ Administration

Certificate

Fountain Facilities Ltd,

Kampala-Uganda

Sept 2012-Oct 2012 Certificate in Server

Management

Fountain Facilities Ltd,

Kampala-Uganda

Aug 2012-Sept 2012 Certificate in Information

Systems and Databases

Makerere ICT Solutions,

Kampala-Uganda

June 2011-Aug 2011 Industrial Training Certificate Makerere ICT Solutions, Kampala-Uganda

2007-2008 UACE Certificate Bishops’ Senior School

Mukono.

2003-2006 UCE Certificate Bishops’ Senior School

Mukono.

2002 PLE Certificate St Kizito Junior Infant

Primary School Mukono

ROLES PERFORMED IN DIFFERENT RESPONSIBILITIES

IT Help Desk Specialist

User/ System support i.e Microsoft Dynamic Nav 2016 installation, configuration and support.

Troubleshooting hardware, software and Client Operating systems

Computer/laptop repair and hardware maintenance.

Printer,Scanner / Copier installation, configuration, repair and maintenance

Managing active domain including managing user A/Cs

Backup Power Management i.e UPS installation

Client or Server Email configurations

Intercom support

Open ERP installation, configuration and support

Website admin plus social media support.

Technical Support Engineer

Managed and Installed the IFMS Equipments including Routers, Switches, Servers, PCs, Printers, Tape drives, UPSs e.t.c for Tier 2 in different District Local

Governments of Uganda.

Preventive Maintenance (PM) in different Companies, Government Ministries and NGOs.

Backup Power Management i.e UPS installation.

User/System support

Projector installations and configurations.

Troubleshooting hardware, software and Client Operating systems

Computer repair and hardware maintenance.

Printer / Copier repair and maintenance mainly HP laser jets.

Field Engineer

Managing and maintaining computerized seals on all Total Petroleum Trailers in Jinja Depot.

IT Officer

Working as sales personnel, teaching and sensitizing doctors, nurses and medical students on how to use the Medical Patient Software in their hospitals and clinics in all different parts of the Country. I was among the team which developed this software.

Systems Administrator and

Website Developer

User/System support

Troubleshooting hardware, software and Client Operating systems

Computer repair and hardware maintenance

Backup and restore data

Backup Power Management i.e UPS installation

DOS for System Administrator

Report Writing

Website Development i.e http//:www.micts.co.ug

Database Administrator

Database design using MySQL, Relationship

Data definition languages and Data manipulation

Language.

User Interface design using Dreamweaver.

Connecting the User Interfaces to the database using PHP scripts.

Database Projects.

Server Administrator

Server Management

Server Maintenance and Repairs.

Setting up and configuring a Domain Controller, DNS, Terminal, File and DHCP Servers.

Configuring Internet on the server and also allowing remote users to access it.

Client or Server Email configurations

Creating Security groups and Organization

units.

Electrician

Perform Electrical installations in both Commercial and Residential buildings.

Carry out Electrical Repair, Maintenance and

Troubleshooting.

Acted as sales personnel for Multiple Trading Company. ADDITIONAL TECHNICAL SKILLS

SECURITY MANAGEMENT

Security fundamentals

Security threats and vulnerabilities

Network security

Managing Application, Data, and Host security

Access control, Authentication, and Account management

Managing Certificates

Compliance and Operational security

Risk Management

Managing security incidents

Business Continuity and Disaster Recovery Planning NETWORK MANAGEMENT

Setting and Configuring a Local Area Network (LAN)

Setting and Configuring a Wide Area Network (WAN)

Setting up and configuring a Domain Controller, DNS, Terminal, File and DHCP Servers.

Switch and Router configurations

Structured Networks and Cabling Installations

Network Configuration in TCP/IP

Fiber Optics Connections

Configuring Internet on the server and also allowing remote users to access it.

Network and Resource access

Network and Security

Wireless Networks (WLAN)

Corporate internet setup in wired and wireless networks

Creating Security groups and Organization units.

Client or Server Email configurations

PROGRAMMING

Scripting languages including JavaScript and HTML

MYSQL Database

VB.NET Framework (Visual Basic)

C

Windows Power shell

PHP

SPECIALIZED SOFEWARE

Macromedia Studio, with emphasis on Dreamweaver and fireworks.

Archcad and Artlantis for drawing building plans.

SPSS for analyzing data.

STELLA for predicting what may happen in the future.

Microsoft Package including Word, Excel, PowerPoint, Visio, Outlook e.t.c

Microsoft Window Server 2003/2008 or 2008R2 and 2012/2012 R2. LANGUAGES

LANGUAGE

LEVEL OF PROFICIENCY

English

Expert

Luganda

Excellent

EXTRA CURRICULUM ACTIVITIES

YEAR ROLE ORGANISATION

2013-To 2016 Member of Fathers’ Union St Stephens’ and Fellowship Church Mukono.

2007-2008 Legal Advisor, Debate Club. Bishops’ Senior School Mukono

2007 Athletics (sprinter) Mukono District Athletics Team

2003-2010 Football Team Captain Umoja Football Club Mukono 2003-2007 Assistant Football Team

Captain

Bishops’ Senior School

Mukono

HOBBIES

Reading newspapers, journals, magazines, literature and Christian journals and sharing ideas with people.

Games such as football and Athletics during leisure time.

Traveling.

Listening to Gospel/ Christian Music Reading.

REFEREES

1) Mr. Bonny Musinguzi

Network User Support Admin

Africell Uganda

+256-********* / +256*********

addzlq@r.postjobfree.com

2) Mr. Matovu Joseph .B Lecturer

Makerere University

addzlq@r.postjobfree.com

+256********* or +250*********

3) Eng. Denis Ntege Enterprise

Engineer Computer Point Ltd

/Sybyl

+256*********

addzlq@r.postjobfree.com



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