Desktop support engineer
Resume:
Sreejith Pallath
Gopinathan
IT ASSISTANT
A Microsoft, Cisco and Linux certified IT
Assistant looking for a new opportunity to
develop and widen work experience and skills,
with an opportunity to grow in a challenging
Environment.
****.***@*******.***
39724522
Manama, Bahrain
EXPERIENCE
09/2019 – Present
IT ASSISTANT
AL MOATAZ JEWELLERY DESIGN
Manama
Installing, configuring & Administrating Windows Servers 2016. Setting up user accounts, permissions and passwords. Configure and Administrating IIS, DHCP, DNS, Active Directory, Preventive maintenance of the PC's etc.
Troubleshoot PC-Hardware, Printers, Scanners, Switches & Multimedia Equipment issues.
Performing software updating & Installing security patches, antivirus updates of windows OS.
Dealing with diAerent vendors in terms of IT related equipment’s like Photocopiers, projectors and Printers .
Inventory Management and ERP support
09/2009 – 09/2019
SERVICE ENGINEER
ASHRAFS W.L.L
Manama, BAHRAIN
Responsibilities involve installation, maintenance of VUTEK large format digital printers, Noritsu, Konica Minolta, Epson and Brother Printers.
Handling of Color Management and Media Profiling for Wide Format Inkjet & Laser Printers. Have also profiled non-Kodak Inkjet Printers with Gretag Macbeth Eye One Pro and profile Maker Software.
Maintained an inventory of parts, especially high failure rate parts, to minimize downtime.
Providing technical support for various network, hardware and software related problems. Maintaining 100% network connectivity and avoiding Pc’s/Printer breakdowns. Installed HW/SW/Networking products and configured systems at customer sites.
Technical support over telephone, mail and remotely. Respond to service request tickets, updates and closes tickets with detailed information within the assigned response/resolve time frame.
SKILLS
System Administration Network Engineer
Cloud Computing Amazon Web Service
Cisco Routing and Switching VMware
Linux Servers Ansible Automation
OIce 365 Exchange server Apache
Azure Desktop Support
TECHNICAL SKILLS
WINDOWS SERVER
2008, 2012 R2, 2016
LINUX SERVERS
RHEL 7, RHEL 8, Centos
CISCO SKILLS
Catalyst 3560, 3750, 2600 Router 1921, 1841 OSPF, RIP, BGP, EIGRP, VLANs, VTP, STP
CERTIFICATES
Cisco Certified Network Associate - CCNA R & S
ID : CSCO13548775
Microsoft Certified Solution Associate - MCSA
ID : MS989747723
RedHat Certified System Administrator-RHCSA
ID : 200-041-879
PROFESSIONAL COURSES
RED HAT Certified Engineer RHCE - 8
spectrum softtech solutions pvt. ltd - Kochi India Cisco Certified Network Professional- CCNP R
& S
InfoCampus - Calicut India
Microsoft Certified Systems Engineer - MCSE
InfoCampus - Calicut India
AWS Certified Solutions Architect - Associate
spectrum softtech solutions pvt. ltd - Kochi India Achievements/Tasks
Tasks
Page 2 of 2
EXPERIENCE
01/2007 – 09/2009
JUNIOR SYSTEM ADMINISTRATOR
DIGISIGN TRADING & TECHNOLOGIES PVT LTD
Chennai, INDIA
Install and configure Microsoft Windows 2008 & 2003 Servers, Windows 7, Windows XP and Windows Vista Operating Systems. Troubleshoot and installations of Network Printers and Scanners. Configuring and managing DNS, DHCP.
Providing technical support for various network, hardware and software related problems.
Configuration and Troubleshooting network related issues using switching and routing protocols.
Monitoring network usage and LAN network issues.
LANGUAGES
ENGLISH
HINDI
Malayalam
INTERESTS
Photography Volunteer Work
Traveling Cloud labs
Automation Coding
EDUCATION
2006
DIPLOMA IN ELECTRONICS &
COMMUNICATION
Government Polytechnic college, INDIA
Achievements/Tasks
Contact this candidate