Desktop Support Engineer

A.M.Shuraj

E-mail Id: addzg9@r.postjobfree.com Mobile Number: 978-***-****

OBJECTIVE:

A position as an Engineer in which I can constantly upgrade my knowledge and skills and make a difference in whatever I do.

SUMMARY:

Around 4 years of experience in IT field as a L1 support engineer.

Known for approachability, diplomacy and calm demeanor.

Demonstrated ability to quickly diffuse heated customer situations.

Trained others in the use of applications and in technical support methods.

Excellent troubleshooting and logical problem solving skills.

High degree of perfection and accuracy at work.

Presence of mind in critical situation.

WORK EXPERIENCE:

Worked as System Administrator in Cognizant Technology Solutions from Jun 2015 to Dec 2017.

Worked as System Administrator in Mercedes Benz India as Vendor of Nithyo Info Tech from July 2018 to March 2019.

Working as System Administrator in Crayon Data Pvt Ltd from April 2019 till date.

ROLES AND RESPONSIBILITY IN AWS Cloud:

Good working knowledge in AWS Cloud Administration which includes services like EC2, S3, VPC, ELB, RDS, Security Groups, Cloud Watch.

Experience in launching and configuring of AWS EC2 Servers using AMI's Linux

(RHEL 7, Ubuntu).

Configure Elastic Load Balancer for distribution of incoming application traffic across multiple EC2 instances.

Knowledge in Mounting and Un-Mounting Operations in file systems.

Better knowledge in creating backups and restoring data using Snapshots and managing data between different servers.

Creating Ami’s to the EC2 instances in case if the key pair is lost and creating new instance with the same data.

Knowledge in installing and configuring of Mysql Database and data restore and backup in Mysql.

ROLES AND RESPONSIBILITY IN WINDOWS SERVER:

Coordinate and communicate with other area managers to leverage resources and discuss solutions to matters of significance.

Configuring Activity Directory, Domain and Sites.

Strong knowledge in monitoring and managing Site and Replication.

Back-up - Assists with restores of data and unscheduled back-up Creating and Managing the Domain user account.

Experience with designing, deploying, managing, and configuring server solutions using Active Directory under Windows 2008R2 and 2012R2.

Configuring and Managing DHCP Scopes.

Configuring and troubleshooting NAT,VPN for the users and Deploying WDS.

designing, implementing, and managing group policy solutions, remote server management, and high-availability for Windows Server infrastructure.

Experience with the administration and configuration of Windows 2012R2 and Active Directory, DNS, WSUS Patch Management.

Perform server related regular operational tasks on the infrastructure across the team’s managed locations.

Working knowledge of installing, configuring, tuning, maintaining and monitoring Windows 2008/2012 Enterprise server.

Understanding of Active Directory Users, Computers, OUs, and Groups

Strong understanding of NTFS permissions.

Possess the ability to communicate to technical and non-technical staff in verbal/written form in English fluently

ROLES AND RESPONSIBILITIES IN DESKTOP SUPPORT:

Responsible and provided resolutions within a SLA period for daily tickets.

Responsible for all hardware level issues and LAN connectivity issue.

Handling OS level issues.

Responsible for Configuring and troubleshooting VDI interfaces like Citrix, VMware and CISCO VPN.

Maintaining and responsible for user’s profile issues, domain level issues and outlook issues.

Configuring and maintaining network and local printers.

Handling and resolving desktop level issue throw remotely by using RDC and other remote tools.

Handling Registry editors, device managers, Security policies, Local users and group policies.

Attending all priority level calls like P1, P2 and P3.

Administering Active Directory users and computers like user account unlock, password resetting, print Screen enabling, Log on rights & Giving Permission to the user to log in the

Workstation.

Administering the Desktop machines from remotely by using a remote tool such as DAME WARE UTILITY and Configuration management console Tool.

Providing first level network support for the issues and Co-ordinate with network team.

Providing IT and Video Conference Room Support in Tandberg and Telepresence for COGNIZANT OVERSEAS CLIENTS.

Troubleshooting Thin Client Machine (Ubuntu OS).

Experience in handling VIP user and Onsite Call. Supporting for project outage with CIMA team.

Maintaining and updating Periodic McAfee Anti-virus DAT version in all workstation using EPO server.

Network Printer Configuration for the projects.

TICKETING TOOLS:

Remedy (Global service Desk) Ticketing tool where problems regarding Desktops and LAN related issues were resolved within the SLA periods.

RAMS (Resource Allocation Management System) & Phoenix ticketing tool where software’s are allocated and released according to the license availability.

ACADEMIC PROFILE:

BE in Electronics Communication Engineering 2010 - 2014, 55%

Sri Ramakrishna Institute of Technology, Coimbatore. Tamil Nadu

Higher Secondary- 2009- 2010, 70%

SSLC - 2007 – 2008, 70%

SBOA Matriculation Higher Secondary School, Chennai. Tamil Nadu.

PERSONAL INFORMATION:

Father’s name : A.K.R. Mohan Prasad

Permanent address : B18/ 1, SBI Officers Quarters, SAF Games Village,

Koyambedu, Chennai:600 107.

Gender : Male

Date of birth : 3/1/1993

Nationality : Indian

Language known : English, Tamil, Sourashtra

Hobbies : Listening Music, Riding Bike.

DECLARATION:

I hereby assure you that all the above given details are true to the best of my knowledge.

PLACE: Chennai

DATE: A.M.Shuraj

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