Store Manager Customer Service
Resume:
Kanika Sahni
************@*****.***
EDUCATION
MBA in International Business GPA- 3.488
Golden Gate University, December 2011
San Francisco, CA, USA
Post Graduate Diploma in Human Resources
Bhartiya Vidya Bhavan, affiliated with Mumbai University, Jaipur, India May2009
(Graduated with Hons.)
Bachelors of Arts
Concentration in Economics and Human Resources May 2008
Indraprastha College for Women, University of Delhi, New Delhi, India
EXPERIENCE
BM3 Staff, Dallas, TX June 2019-Present
Human Resources Coordinator
Tracked employee time sheets, vacation calendars, and time off balances
Managed employee transactions for payroll through HRIS software
Managed recruitment process for non-exempt permanent and temporary staff
Responsible for posting open positions and pre-screening qualified candidates
Facilitated interview process, by conducting phone/in-person interviews
Coordinating the interview process as well as supporting in completion of job application materials and documents, and maintaining employee records
Updated and recorded employee status changes; entered new employees, transfers, and data into company HRIS; notified payroll of appropriate personnel changes
Reviewed and maintained all HR related paperwork for new hires, status changes, terminations, adjustments, etc.
Scheduled meetings and appointments with clients
Answered phones, messages and returned calls when directed
Provide administrative support to the HR Department
SK Tech, India January 2018-August 2018
Centre Manager
Monitor Call Centre operations
Inbound and outbound call handling
Telephone sales and customer support
Order processing and transaction management
Hiring and training team members
K-Lounge, India January 2013-December 2017
Store Manager
Inventory Management
Retail store operations
Budgeting and cost controls
Merchandising strategies
Training, Supervision and Customer Service
Golden Gate University, Ageno School of Business, San Francisco,USA July 2010 – November 2012 Graduate Assistant
Helping the Deans and professors of business school
Human Resources work, customer service and administrative work
Assisting and training the new hired employees
Helping to coordinate with departmental budget through processing invoices/payments
Handled the business school professors evaluations and helped appropriate coordinators
Created Power Point presentations and completed Excel related work
Standard Chartered Bank, New Delhi, India. May 2009 - July 2009
Graduate Intern
Worked with Internal Services Department, managed the deceased cases accounts and related information
Worked on a project on Banking Operations
Canara Robeco, New Delhi, India February 2009 - April 2009
Graduate Intern
Analyzed statistical data pertaining to market competition for the mutual fund industry and evaluated criteria for success
Worked on a project on Cash Flow Management and Modeling
COMPUTER SKILLS
MS Office Excel, MS Office Power Point, Visual Basic
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