Desktop Support Engineer

CURRICULUM VITAE

D.Chandra Mohan Email:addzap@r.postjobfree.com,

mahadevapura Phone: +91-944*******

Bangalore-560048

Objective

Intend building a career with leading of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential willing to work as a key player in challenging and creative environment.

Professional Summary

Having 1.5 Years comprehensive experience in end-to-end IT Infrastructure management systems

Coordinate and Manage with Vendors for respective calls.

Active Resident Engineering project, and have more responsibility.

Excellent adaptability and flexibility in the working environment.

Worked on Active Directory Sites and Services.

Work History

Desktop Support Engineer DEC 2018 TO PRESENT DATE

INFOSYS LTD – Bangalore

Roles and Responsibilities

All types of Operating Systems Installation (Windows server 2008 (R2), Win 7,Win 8 & 8.1, 10)

Building and maintaining customer user accounts, setting up roaming user profiles.

Worked with ADS issues such as: logon failures, account lockouts, authentication problems.

Handling Daily and pending tickets

Diagnosed resolve network connectivity issues throughout the organization

Troubleshooting the hardware, LAN and software problems.

Resolve tickets related to hardware failure, Mail configuration, and software failure.

Configuring and troubleshooting of e-mail account for client using MS outlook.

Cabling and crimping for systems, hubs, switches and routers.

Ensure systems are with latest Microsoft updates and virus definitions are up to date.

Configuring and troubleshooting Desktops, Laptops.

Troubleshooting OS booting related issues.

Configuring and Troubleshooting printer and scanner (Local & Network).

Installation of Antivirus and Updating Antivirus.

Technical Skills

Windows:

Knowledge in Win 2008 & 2012 server and Importance of Domain architecture

Configuration and troubleshooting of ACTIVE DIRECTORY

Installation,configuration and troubleshooting of DHCP server

Installation,configuration and troubleshooting of DNS server

Installation and configuration of WDS

Knowledge in network troubleshooting commands

Knowledge in of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, FTP, SMTP, HTTP, HTTPS).

Knowledge in WAN Protocols (FTP, Telnet, SMTP, SSH, DNS, DHCP, POP3, Imap, SSL)

Linux:

Linux os Installation

Configuring and managing Users and groups

Creating and Managing ext2,ext3,ext4,nfs file systems.

Installing packages through RPM and YUM.

Managing Services and Security implementation through ACL, SUDO.

Job Scheduling using CRONTAB

Performing Process Management.

Backup & Restoration by using tar.

Good exposure on Configuring and managing NFS,FTP.

Disk and file system management using LVM.

Creating and Managing SWAP Space.

Knowledge on OSI Model and TCP/IP Design.

Knowledge on IP and SUB NETTING

Education

BSc Computers from Rayalaseema University,Kurnool, AP, 2017

Intermediate from Govt junior college,

S.S.C from Govt high School

Education

Father Name : Mr D.Raja Sekhar

Date of Birth : 15th July 1996

Marital status : Single

Languages known : English, Hindi, Telugu

Declaration

I hereby certify that all the information provided above is true to the best of my Knowledge.

Place: Bangalore (D CHANDRA MOHAN)

Date:

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