Senior Program Manager
Resume:
Renga Rengasamy
linkedin.com/in/rengaram
********@*****.***
San Jose, CA
Senior Program Manager
Over 20 years hi-tech experience in various individual and management roles in ecommerce, finance, sales, marketing, services, support, supply chain, and software transformations. Increased buying/renewals rates from 50% to 80%. Reduced quote renewal from 2 weeks to 3 days. Grew recurring revenue reporting/metrics accuracy from 25% to 95% in three quarters. Saved $5M annual support operations cost. Reduced customer/partner support cases 70%. Managed multiple acquisition integrations, new product introductions. Improved CX, created seamless experience, and provided insights/analytics by launching new CX portals for partners/customers.
Expert in operating in global matrix environments, managing complex portfolios and large-budget programs. Strong in vendor management, policy, process, risk, compliance, and auditing. Adept at stakeholder management, change management, operational readiness, and business enablement. Strategic in driving enterprise intelligence automation and continuous delivery transformation.Handle tough stakeholders’ situations, negotiate win-win agreements, diplomatic, strong influencer. PM, SAFe, CSM, Six Sigma-DMAIC certified.
KEY COMPETENCIES
• Business Transformation • Digital Automation Strategy • Portfolio Management
• CX Management • eCommerce Management • B2B, B2C, SaaS, Cloud
• Cross-functional leadership • Governance, Risk & Compliance • Product Management
• Financial Analysis • Change Management • Stakeholder Management
PROFESSIONAL EXPERIENCE
ADOBE SYSTEMS San Jose, CA 2019 – 2020
Senior Program Manager
Marketing Enterprise Solutions
Managed the design and integration teams for B2B marketing engagement platform
Re-imagined SaaS, Cloud and Sales experiences to support Enterprise model.
Led the digital transformation strategy to solve complex end-to-end business problems in collaboration with business leaders, IT and the Business Transformation Office.
Managed design and integration of Marketo as the B2B marketing engagement platform to support both Enterprise and Small Medium Business.
Defined product and portfolio business plan encompassing market definition, pricing and distribution strategies, and product positioning to support the rapid growth of Adobe’s Experience Cloud business.
Managed all aspects of a digital content campaign, which included advertorial sales, defining brand message of content, client communication and compliance on all deliverables
Drove Quote to Cash program creating a worldwide single, cost effective, scalable end to end process.
Led and represented the Marketing operations team in a global commerce initiative enabling new growth models and streamlining operations with productivity improvements.
Improved program intake process working with compliance teams (Legal, HSEC, SOX, GDPR) to develop, establish, implement, and oversee compliance with policies, processes, procedures.
CISCO SYSTEMS San Jose, CA 2011 – 2018
Senior Program Manager
Customer Experience Transformation
Led CX Portfolio Product team and digital transformation initiatives.
Executed migration of Cisco's eCommerce business to a transformed global platform with no disruption to business; ensured Sales/Partner/Support change readiness and business normalization success.
Led the CX Portfolio Product Management team to support Cisco’s transition to a recurring revenue model and transform CX Lifecycle experience.
Developed the digital strategy and connected architecture to deploy modern CX Portal platforms to enable 360 customer visibility and actionable insights.
Led enterprise migration of Oracle 11i to R12 for Advance Service modules, $6 B per quarter Quote and orders processed in these applications.
Drove decisions to simplify and standardize quote to cash processes and policies by working across multiple functional organizations within Sales, Service, Supply Chain, and Finance.
Led IT system teams comprised of architects, PM, developers, QA operating in Matrix organization environment.
Defined and designed RPA COE in 2017 to automate selective business processes to reduce manual
intervention and touches (productivity gain 25k hours per year).
Drove commerce acquisition integration, NPI planning process including forecasting, demand collection, demand analysis, and the commits process.
Met diverse program demands to meet requirements of multiple business functions including order management, supply chain, customer operations and finance.
Led a successful transition from Waterfall to Agile Scrum over a year.
Built SaaS and hybrid solutions operating model, connected support, delivery model and roadmap with GTM, incubation teams.
Transitioned $2B of perpetual-based software to SW subscription, SaaS and hybrid business models.
Improved customer experience and increase revenue growth for eCommerce, Operations and Customer Partner Support Services with automation operating model. (productivity gain 25k hrs. / year)
Increased cross-functional collaboration for Governance, Risk Management & Compliance (SOX GDPR, IT General Controls, PCI, HIPAA and data privacy)
CISCO SYSTEMS San Jose, CA 2005 – 2011
Portfolio & Delivery Manager
Customer Advocacy
Managed digital portfolio and led transformation initiatives for service and finance groups.
Designed, implemented Portfolio intake process across digital transformation portfolio ($100 mil/year).
Managed weekly business review meetings, quarterly operations reviews, and 50+ geographically dispersed team members.
Managed overall NPI planning process including forecasting, demand collection, demand analysis, and the commits process.
Increased B2B service contract renewals from $800M to $1.1B (22%) by automating business processes
Led QTC team in the Commerce Workspace initiative, defined and improved QTC Operational metrics, balanced transformational and Run the business operational initiatives.
Drove integrated strategy, planning, and agile automation delivery enablement, in collaboration with digital transformation leads, business units, offer monetization office, business functions, and IT.
OTHER PROFESSIONAL EXPERIENCE
Program Manager Farmers Insurance Group Simi Valley, CA
Technical Lead Wachovia Bank Charlotte, NC
Web Apps Project Manager Macromedia (Adobe) San Francisco, CA
Technical Consultant Lash Group (AmerisourceBergen) San Bruno, CA
SAP Technical Consultant Louis & Company Brea, CA
EDUCATION
Bachelor of Engineering
CERTIFICATIONS & SKILLS
PM, Certified Scrum Master, SAFe Agile, Six Sigma-DMAIC
Salesforce, ServiceNow, AA, Visio, Lucidchart, JIRA, Rally, Smartsheet, Siebel, SAP, Oracle EBS
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