Sales Representative Medical

JOHANNA PICHMAN

**** ******** ****** *****, **** Harbor, FL 34684 • Cell: 727-***-****

**************@*****.***

Professional Summary

Experienced Customer Service / Inside Sales Representative most recent experience in the Medical field over the last 10 years and 20 years’ experience in other industries.

• Reliable team player and strong communicator

• Excellent phone demeanor

• Experience in Microsoft Excel and Outlook

• Over thirty years of customer service experience Including the Medical Field

• Medical Insurance verification to advise patient of qualifying benefits Work History

Care Partner for Memory Care, 09/2019 to present

Harbor Chase Assisted Living and Memory Care – Palm Harbor, Florida

• Took complete care of residents in Memory Care

Medical Research Study Recruiter, 06/2017 to 04/2019 Affinity Health – Oak Brook, Illinois

• Recruited for a variety of medical studies

• Pre-Screened patients and scheduled qualifying patients.

• Worked with several different portals, including Acurian and Autocruitment

• Kept all portals updated with the status of the patients

• Worked independently from my home office in Palm Harbor Florida New Customer Enrollment / Inside Sales Assistant, 03/2007 to 05/2017 CCS Medical – Clearwater, Florida

• Transitioned an average of 80 leads into paying customers per month.

• Explained benefits and out of pocket cost to both Medicare and Commercial Health Care policy holders for the 10 years employed by CCS Medical

• Set up new accounts, established customer credit, and set up payment methods.

• Maintained friendly and professional customer interactions

• Exceeded targeted sales goals.

• Emphasized product features based on analysis of customers' needs.

• Answered customers' questions regarding products, insurance cost and expected out of pocket cost

Sales Assistant, 05/1997 to 05/2007

Ball Seed Company – West Chicago, Illinois

• Created an Excel system allowing Ball Seed to track all bad product and bill the supplier for cost rather than writing it off.

• Led a team of employees to update and manage the reimbursement process. Education

High School Diploma

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