Desktop Support Technical Writer

TRACEY SPECHT

***** ********* *****, *********, ** · 240-***-****

addywm@r.postjobfree.com · https://www.linkedin.com/in/tracey-specht-7503187/

I am an IT professional in the healthcare industry with a concentration in EHR software support, workflow analysis, training, implementations, Patient Portal, Meaningful Use, MACRA/MIPS, ACO, Clinical Quality measures. My goal is to build and maintain high performance teams and customer relationships.

EXPERIENCE

MAY 2009 – PRESENT

SR. APPLICATION ANALYST, frederick memorial hospital

NextGen EHR configuration, support, training, upgrade testing and documentation and implementations for multiple specialties including Cardiac Science EKG Integration, Patient Portal, Meaningful Use, Clinical Quality Measures, ACO, PQRS, PCMH configuration. Mentor and lead new employees.

MAY 1999 – JUNE 2008

TECHNICAL WRITER, dst health solutions

Write/edit training guides for AMISYS software. Lead training efforts for offshore staff to ensure the quality of training material. Create training material (PowerPoint, e-Learning) for various modules within AMISYS and provide desktop support and troubleshooting.

JANUARY 1992 – MAY 1999

SUPERVISOR/SYSTEM ADMINISTRATOR, mamsi

Supervise system operations staff including hiring/firing, annual evaluations and coaching/counseling as needed. Liaison between system users, internal IT department, and software vendor including analysis and testing of all upgrades.

EDUCATION

MAY 2019

AA, frederick community college

Degree in general studies with a concentration in Computer/Data Science completed with a 3.98 GPA with intent to continue working towards BS Degree.

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