Sales Customer Service
Resume:
WORK EXPERIENCE:
Company : PAYLESS SHOE SOURCE (ABU DHABI)
(AL SHAYA GROUP)
Position : Sales Associate / Cashier
Date : October 2013 – Present
Company : UNILEVER PHILIPPINES (MANILA)
Position : Sales Associate / Cashier
Date : June 2008 – July 2009
Work Description:
Greet guests as they enter the shop, ask whether they would like assistance with anything and provide help if needed in a friendly, hospitable, and efficient manner
Remain knowledgeable about and answer questions related to merchandise, sales, promotions, and store policy
Provide recommendations based on customer’s stated preferences, needs and desires
Create a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions
Operate a cash register and perform related tasks, including cash handling, credit card processing and opening and closing of the register when on the first or last shift of the day.
Straighten, arrange, stock and dust-off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables
Locate merchandise for customers, placing special orders to find desired items if necessary.
Handle refunds, returns, and exchanges with a focus on timeliness and customer service.
Always ensure the cleanliness of the store and stock room.
Manage and carry out stock’s inventories.
Prepare and submit daily, weekly, and monthly sales report.
Receiving & releasing of merchandise deliveries.
Manage and resolve complaints.
Highly motivated and creative individual
with more than six years’ experience in
customer service and hospitality with
clear and transparent interaction.
Known for maintaining a professional
environment in hectic situation. Great
communication skills combined with
profound ability to resolve problems
arising to ensure recurring business
opportunities.
PERSONAL QUALITIES AND
SKILLS
Friendly, outgoing demeanor with
a strong commitment to customer
service
Ability to express oneself clearly
and persuasively when making
sales
Calm, professional demeanor even
when confronted by discourteous
customers
Must be able to stand for long
periods of time and lift to 10 kg.
Basic Math and money handling.
Administrative Skills (Technology,
Communication & Interpersonal)
English Language (read, write,
speak).
Microsoft Office (word, excel,
publication, PowerPoint etc.)
Ability to work in high volume fast
paced environments.
Ability to perform consistently,
efficiently, and effectively in a
diverse environment.
High degree of personal
cleanliness.
Team player and pro-active
approach.
MARSHAN L. MATILLANO Abu Dhabi, UAE
******************@*****.***
Imagine . Believe . Achieve
Company : PRIVATE TUTOR (CAPIZ)
Position : Lecturer
Date : March 2012 – June 2012
Work Description:
Attend to students queries and render assistance.
Work with students to improve their skills in certain subjects.
Prepare lessons and assign and correct homework.
Prepare and correct tests.
Evaluate students' progress and discuss the results with students and/or their parents.
Identify students' individual learning needs.
Organize tutoring environment to promote productivity and learning.
Develop teaching or training materials, such as handouts, study materials, or quizzes.
Company : DUNGOG FESTIVAL (ROXAS CITY)
Position : Assistant Event Coordinator / Secretary Date : October 2011 – March 2012
Work Description:
Prepare schedule of activities and update the progress status.
Manage diaries and making appointments.
Recruit program participants and volunteers.
Meet suppliers and subcontractors.
Record daily activities and maintaining filing systems.
Assisting higher management with daily program of activities
Attends to issues and queries and render solutions. EDUCATION
Bachelor’s Degree in Elementary
Education (Undergraduate)
Filamer Christian University
June 2006 – June 2012
Secondary School
Vicente Andaya Sr. Nat’l High School
June 2002 – March 2006
PERSONAL DATA
Birth Date : July 3, 1990
Civil Status : Single
Sex : Female
Citizenship : Filipino
Religion : Christian
Passport No. : P5269779A
Visa Status : Employed
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