Human Resources, management
Resume:
Sherita
Mosley, RN, BSN, MBA, PHR Management
*** * ****** ****** *********, NC 28001
*******.*********@*****.***
Performance Summary
Dependable and highly motivated team player with more than 10 years of human resource and managerial experience. Highly skilled at building relationships effectively and efficiently with employees across all levels of an organization. Great communicator that is proficient in HRIS, applicant tracking, employee relations, recruiting, training and employee development. Possess a master’s degree in business administration as well as a certification in Society for Human Resource Management
Highlights
Human Resource Startup for C&S Home Care
Developed and revised policies as recommended and approved by the state of NC
Reduced Employee Turnover by 30%
Motivated employees to rise above the standard by performing on the spot performance incentives and creating development training courses
Skills
Conflict Management
Leadership
Recruitment and Retention
Adaptability
Teamwork
Strategic Planning and Marketing
HRIS Technologies (Kronos, ADP, PeopleSoft, Workforce, and Ultipro)
Time Management
HR Sourcing
Onboarding
Alternative Dispute Resolution
Benefits Administration
Performance Management
Diversity and Inclusion
Strategic Planning and Marketing
Customer Service
FMLA/ADA/EEO/WC
MS Office Suite
Business Strategy and Operations
Process Management
Auditing
Risk Management
Call Center
Work History
Amazon
Fulfillment Specialist/Ambassador Trainer // Charlotte, NC // December 2019-Current
Efficiently and effectively receiving & storing goods inbound/outbound following Amazon's internal processes and procedure and using radio frequency (RF) scanners
Accurately pack and ship our customer orders to ensure we meet customers' high expectations
Accurately pick products to ensure we meet customers’ high expectations, potentially on a multi-level mezzanine
Consistently achieve Minimum Acceptable Performance Standard (MAPS) set by department
Adhere to strict safety, quality and production standards
Train and develop new hires in various areas such as pack, rebin, inductor, single pack training, and vendor returns while fostering a collaborative team environment and strong oriented culture by following the morale and organizational principles outlined by Amazon
Reports out analysis
Forecasts and creates staffing and investment strategies to build infrastructure and ensure team resource capabilities meet business demand
Provided individual and team coaching across all levels of the organization as required, including provision of timely feedback to clients to help improve behavior and performance and to develop and sustain winning team spirit.
Supported employees and management in providing guidance and resolving employee relations issues providing coaching and counseling within company guidelines
Ensured that disciplinary actions are consistent with policy and procedures
Conducts investigations as assigned by Human Resources Director
Provided information and instructions to terminating employees relative to health insurance continuation, final pay, and other required processes
Monitored and supported 30/60/90-day reviews and the annual performance appraisal process
Octapharma Plasma
Phlebotomy Supervisor // Charlotte, NC // July 2018-January 2019
Maintained accurate and thorough documentation of production records. Ensures donor confidentiality.
Developed a rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
Provided training and development strategies, procedures and processes for center which ensure the short-term and long-term availability of a competent and performing workforce to meet the current and future requirements of the organization
Collaborated with management team with monthly/annual budget for training; strong commitment to spending on training
Prepared, developed and, delivered training and development programs based on both the organization's and the individual's needs, including policies and procedures and relevant soft skills; Sets up/manages contracts with external training providers as required.
Identified training and development needs within the organization through gap analysis, review of personal development plans and regular consultation with line managers
Provided individual and team coaching across all levels of the organization as required, including provision of timely feedback to clients to help improve behavior and performance and to develop and sustain winning team spirit.
Supported employees and management in providing guidance and resolving employee relations issues providing coaching and counseling within company guidelines
Ensured that disciplinary actions are consistent with policy and procedures
Conducts investigations as assigned by Human Resources Director
Provided information and instructions to terminating employees relative to health insurance continuation, final pay, and other required processes
Monitored and supported 30/60/90-day reviews and the annual performance appraisal process
Primary Care Solutions
HR Manager // Charlotte, NC // January 2017- July 2018
Coordinated and provide strong hands-on training to new associates in the manufacturing setting, hospital, and home care
Updated and published all relevant policies and procedures, training records and plans on a weekly basis
Maintained associate training files as requested by the state of North Carolina
Assisted staff with performance management or disciplinary situations
Facilitated staff performance, promoted, and development discussions with management
Monitored onboarding systems to ensure that hiring managers are completing necessary tasks in a timely manner
Completed HR and payroll forms and assisting with disseminating Payroll/HR/Benefits information
Applied judgment in determining work methods and balancing competing priorities
Advised staff on the onboarding process, including the completion of their accountabilities
Executed learning processes using SharePoint, Outlook, Excel and our Learning Management System
Mentored and trained more than 100 employees, facilitating their skill development, advancement, and success.
Monitored, evaluated, and recorded training activities and program effectiveness, collaborating with coworkers to develop appropriate alternatives if the expected outcomes are not seen
Developed promotional materials to aid in recruitment and provided employers with resources to assist in recruitment needs
Represented Workforce Connection at conferences, talent marketplace events and job fairs
Identified potential sources for recruiting staff (i.e. job fairs, community organizations, advocacy groups, colleges and universities, job boards (indeed, career builder, Monster, etc.)
Planned and coordinated an organization’s workforce to best use employees’ talents
Administered employee services
Advised managers on organizational policies, such as equal employment opportunity and sexual harassment
Coordinated and supervised the work of specialists and support staff
Oversaw an organization’s recruitment, interview, selection, and hiring processes
Handled staffing issues, such as mediating disputes and directing disciplinary procedures
Oversaw employment policies in non-union settings
Negotiated, and administered contracts that cover issues such as grievances, wages, benefits, and management practices
Handled complaints between employees and management and coordinate grievance procedures
C&S Home Care
Owner/Clinical/HR Director // Greenville, NC //August 2008 – November 2018
Developed and created HR startup for business that was approved by the State of NC
Coordinated and provide strong hands-on training to new associates in the hospital, and home care
Updated and published all relevant policies and procedures, training records and plans on a weekly basis
Maintained associate training files as requested by the state of North Carolina
Hired and recruited new employees, compensation analyst, pre-employment verification, conduct background checks
Coordinated and performed onboard training, recruiter coordinator for staff/family members community outreach, ability to multi-task, prioritization and organizational skills, communication skills, professional presentation
Facilitated and managed candidate application process on including resume review and scheduling interviews, managed and coordinated annual reviews and training, compliance requirements, and communications to new hires
Developed and delivered various training courses for staff's on-going education needs
Introduced company first formal performance review program
Revised job descriptions across all levels and 100+ categories and interviewed employees to construct an accurate picture of the duties and skills required for each position.
Participated on project teams in order to identify and implement changes to improve the quality and efficiency of the team and organization, strong administrative experience with exceptional organization skills and ability to handle high volumes
Responsible for scheduling, payroll, teaching required education for new/current employees, write policies and procedures for company when required
Maintained and follow MD orders as well as the needs of clients as directed. Identify problems and work personally with physician regarding patient disabilities
Worked personally with physicians and families to develop the appropriate and most proficient plan of care for patient based on case findings, health education, referrals, and care to prevent serious health issues
Worked closely with Agency Director and office manager when allocating monthly/annual budget for training
Presented presentations to management and clients for implementation to improve the operations and processes in various nursing areas
Created and delivered weekly quality assurance data reports for management review
Staffed employees with patients, covered staffing needs and shifts per protocol
Monitored, evaluated, and recorded training activities and program effectiveness, collaborating with coworkers to develop appropriate alternatives if the expected outcomes are not seen
Developed training manual and certified employees to become certified nursing assistants by the state of North Carolina
Identified potential sources for recruiting staff (i.e. job fairs, community organizations, advocacy groups, colleges and universities, job boards (indeed, career builder, Monster, etc.)
Assisted staff with performance management or disciplinary situations
Completed HR and payroll forms and assisting with disseminating Payroll/HR/Benefits information
Mentored and trained more than 50 employees, facilitating their skill development, advancement, and success.
Developed promotional materials to aid in recruitment and provided employers with resources to assist in recruitment needs
Identified potential sources for recruiting staff (i.e. job fairs, community organizations, advocacy groups, colleges and universities, job boards (indeed, career builder, Monster, etc.)
Planned and coordinated an organization’s workforce to best use employees’ talents
Advised staff on organizational policies, such as equal employment opportunity and sexual harassment
Coordinated and supervised the work of specialists and support staff
Negotiated, and administered contracts that cover issues such as grievances, wages, benefits, and management practices as well as handled complaints between employees and management and coordinate grievance procedures
Education
Completion Date
Issuing Institution
Location
Degree Received
Course of Study
11/2018
University of Phoenix
Phoenix, AZ
Master
Business Administration
05/2005 North Carolina A&T SU Greensboro, NC Baccalaureate Nursing
Occupational Licenses & Certificates
Certification Title
Issuing Organization
Completion Date
Expiration Date
Registered Nurse
North Carolina Board of Nursing
05/2005
05/2017
Society Humana Resource University of Phoenix 01/2020
Management-CP
References available upon request
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