Customer Care Sales

Deirtrice Young

**** ****** ******, ************, ** 37129 - 901-***-**** (H) - ***********@***.***

Summary

Accountable customer service associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Highlights

Reliable and dependable

Cheerful and energetic

Positive outlook

Experience

Asurion

Customer Care/ Phone Technician

Antioch, TN

2016-Current

responsible for installing equipment, maintaining records of customer interactions and collaborating with others to improve the company's system requirements. ... requires exceptional communication skills to explain complex concepts to customers over the phone. Job also requires ability to adjust to changes with different client requirement including meeting and maintaining client security protocol.

Ross Inc.

SalesFloor Team member

Lavergne,TN

Being involved in restocking merchandise. Assisting customers locate products.

Reporting any concerns of customers. Making cash and card transactions.

Maintaining cleaniness of salesfloor.

Ingram Book inc

June 2013-2016

Material handler/Picker/backup lead

Lavergne,TN

Prepare goods for shipment following a specific set of instructions. Check to insure books are damage free. Paying close attention to details of shipping information to ensure correct delivery.

Kroger

July 2012 to May 2013

Cashier

Murfreesboro, T N

Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.

Macy's May 2012 to July 2012

Jewlery /Accessories/ Handbag sales

CoolSprings, T N

Exceeded targeted sales goals by 50%.Received and processed cash and credit payments for in-store purchases.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.

Target July2011 to April 2012

Salesfloor Team member

Murfreesboro, T N

Exceeded targeted sales goals by 50%. Placed special merchandise orders for customers.Worked as a team member to provide the highest level of service to customers.

Wendys

May 2009 to August 2010

Cashier

Memphis, T N

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.

Education

Germantown High

9

High School Diploma

2005-2009

Germantown, T N, U.S.

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