Manager Assistant

RICARDO MONTANO

*******.*********@*****.*** H: 909-***-**** 7969 Lime Ave Apt 2, Fontana, CA92335

Summary

Seasoned Team Leader offering over 10 years' in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements.

Resourceful and adaptable Manager with over 10 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance.

Skills

Client support

Process improvement

Call center experience

Issue resolution

Productivity improvement

Multi-unit operations management

Workforce training

Work flow planning

Interviewing

Experience

08/2017 - Current

Schamber Electric Inc.

Norco, CA

Apprentice Electrician

Operated hand and power tools and diagnostic equipment to complete various aspects of jobs

Reviewed blueprints and electrical schematics to perform tasks to specifications

Adhered to company standards and OSHA regulations for work site safety

Worked in team-based environment to accomplish projects

Followed all relevant electrical and building codes for each job

Drafted wiring layouts and developed plans for installation, selecting equipment and fixtures according to code and project specifications

07/2016 - 08/2017

TW Services Inc.

Fullerton, CA

Project Manager

Kept project teams on-task with proactive control of budgets, schedules and scopes

Met project benchmarks while reducing costs through the introduction of enhanced implementation strategies

Inspired team members by fostering a positive environment and boosting employee confidence

Produced status reports for customers and senior management

Forecasted, scheduled, and monitored project timelines, personnel performance and cost efficiency

Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements

Recruited and hired top-level talent for various job positions

06/2011 - 02/2016

Pinnacle Workforce Logistics

Chino Hills, CA

Onsite Manager

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

Improved productivity initiatives, coordinating itinerary and scheduling appointments

Addressed internal and customer-related issues each day and affected strategic resolutions

Managed day-to-day operations, including supervision and assignment delegation for 40 member team

Ran daily reports to assess performance and make proactive adjustments

Communicated store policy violations to upper management to prevent shrinkage and misconduct

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations

09/2006 - 06/2011

RoadLink Workforce Logistics

Ontario, CA

Team Leader

Kept work areas clean, neat and free of safety hazards to maximize efficiency

Counted, sorted and stacked finished pieces for easy access

Reviewed production specifications to properly set up and calibrate machinery

Operated hand and power tools to clear jams, adjust positions and trim rough edges

Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service

Created training manuals targeted at resolving simple and difficult customer issues

Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays

Education and Training

Expected in 10/2021

Denver, CO

Bachelor of Science in Business Administration

Colorado Christian University

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