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Customer Service Manager

Location:
Silver Spring, MD
Posted:
June 20, 2020

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Resume:

Fekade Andeta

**** *** ***** ******

Silver Spring, MD 20905

Cell: 301-***-****

Email: addyl9@r.postjobfree.com

Education and Training

University of Maryland University College, Maryland, May 2012

Bachelor of Arts degree, Major in Accounting and Minor in Business Administration

Addis Ababa Commercial College, Ethiopia, August 1994

Associate Degree in Accounting

Ethiopian Airlines School of Marketing, Ethiopia, August 1996

Diploma in Marketing

Skills and Qualifications

Administrative Writing Skills, Organization, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information, Attention to Detail, Thoroughness, Reporting Research Results, and Verbal Communications.

Ability to learn new concepts and improve the existing ones.

Works well independently and coordination skills that help to become a team player.

Communicate effectively while delivering and receiving messages.

English and Ethiopian Language-Amharic speaker.

Professional Experience

Gap Years, 2015 to Present

I was in another field of profession in the DC, MD, and VA area to give more time for my kids’ school. However, in all those years I have been working as a customer service in the transportation industry.

Woodland Job Corps Center Laurel, MD

Accounts Payable Bookkeeper September 2012 - December 2014

Processed, matched vendor invoices against orders and receipts, and check runs.

Negotiated with vendors for any discrepancy while ensuring the continuation and enhancements of services.

Maintained the Center petty cash and performed transactions for students and staffs.

Recorded accruals, and coding accounts.

Generated timely payments to vendors, students and staffs.

Reconciled bank accounts, and accounts payable subsidiary records and payments.

Planned, prioritized, and organized assignments to meet established goals and deadlines.

Performed combination of routine calculations, and miscellaneous clerical duties including filing, retrieval, and recurrent report preparation.

Ensure strict confidentiality of sensitive information of vendors and staffs.

Deposited and withdrew cash and checks of students and vendors with the highest accuracy.

Answered calls.

Reported to Finance Manager.

Bank of America Takoma Park, MD

Teller August 2006 - January 2010

Entered customers’ transactions into computers to record and issue computer-generated receipts.

Examined, verified, and maintained accuracy of cash, and other monetary documents.

Explained, and promoted bank products and services to customers.

Prepared monetary documents like money order, cashiers and traveler’s check, and exchanged foreign currency.

Secured company’s and customers’ information.

Maintained expectations above 90 percent.

Air Wisconsin Airlines (Dulles Inter. Airport) Washington, DC

Gate Agent, Customer Service February 2004 - June 2006

Examined and checked-into passengers’ tickets to ensure that booked passengers have correct flight and seats.

Assisted elderly, disabled, young, and passengers with wheelchairs while boarding and departing.

Answered effectively customer’s questions and met needs.

Issued flight tickets, hotel accommodations, and ground transportation voucher.

Performed duties within organization conduct and stipulation.

Computer Skills

MAS 90, ABRA, Quick Books, MS Office-Word, Excel, Outlook, and Power point.



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