Manager Sales

John E. Roth

*** * ****** *** **********, FL ****5 727-***-**** *******@*****.***

TECHNICAL SUMMARY

Skilled IT professional with over 25 years of corporate, technical experience. Major areas of expertise include (but not limited to):

* Department Management * Technical Support

* System Upgrades * Security Management

PROFESSIONAL HISTORY

Rapid Systems Tampa, FL 2017 – 2020

Help Desk Manager

Implemented a 24/7 coverage schedule for the Help Desk, resulting in a decrease of overtime by nearly 60%

Updated policies and procedures to better serve business and residential customers.

Oversaw the training of new technicians as well as the advanced training of the seasoned technicians.

Escalated and planned the repair of major outages within the infrastructure of the network.

Contract Position Various Locations

Deskside Support

Provided level 2 support for VPN support for remote users 2015-2017

Provided support for Outlook and Exchange connection issues

Image and setup production and test machines.

Support connectivity issues during domain migration.

Resource Point of Sales Tampa, FL 2010 – 2015

Technical Support

Provided level 1 and level 2 support for Aloha and Micro Sale Point of Sales systems.

Performed menu maintenance for clients using various tools.

Troubleshot network issues at the store level.

Upgraded hardware and software for clients.

Upgraded client BOH machines to Windows 7 to comply with PCI requirements

Sam Seltzers Steakhouses Tampa, FL 2006 – 2008

MIS Manager

Implemented a gift card program that resulted in a 20% increase in gift card sales.

Setup the POS systems to be maintained through a centralized database system, which controlled prices and food costs.

Upgraded email systems and internet connections for corporate and all restaurants as well as supporting remote users.

Implemented a new credit card processor to save the company more than $60,000 a year in credit card fees.

Upgraded store POS terminals and back of house systems to increase performance throughout the store.

Upgraded corporate machines to Windows XP and Office 2007 in order to standardize and cut down on troubleshooting.

Upgraded all store BOH and terminals to Windows XP to standardize in order to cut down on troubleshooting time.

Abacus Business Solutions Clearwater, FL 2001 – 2005

Director of IT

Abacus POS system and support provider of Aloha register system has over 800 installations nationwide. Responsibilities included:

Rebuilt VPN network to enhance performance and add security.

Setup email system for easier use and easier access for regional office and remote users.

Setup remote use and printing of the OMD system through the use of the VPN.

Reestablished new policy for backup system to keep data off-site in event of an emergency.

Hops Restaurant, Bar & Brewery Tampa, FL 1998 – 2001

Director of IT

Hops has over 75 locations in 14 states, with a corporate base in Tampa, Florida. Major duties:

Managed entire IT department.

Supported both corporate office and remote users.

Supported hardware and software systems

Standard setup for corporate and store computers to minimize troubleshooting and downtime.

Coordinated upgrade of 33 stores to new POS system, which created corporate POS platform consistency.

Upgraded hardware and software on the corporate office servers to minimize downtime.

INFORMATION TECHNOLOGY TRAINING

CompTia Network Plus certification Tampa, FL 2009

New Horizons CCNA Course Tampa, FL 2009

COMPUSA Tampa FL 1997

Integrated Computer Management Roselle Park, NJ 1991

The Chubb Institute Jersey City, NJ 1987

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