Manager Service
Resume:
CAREER SUMMARY:
I am an experienced and proven leader
with a passion for fostering employee
growth while using my analytical,
problem solving, and project
management skills to help grow a
company.
SPECIALIZATIONS:
Leadership and Development
Mentoring
Problem Management
IT Service Management
Critical Thinking
Microsoft Office Suite
Slack
Docusign
Chrome, Apple, & Windows Device
Management
Matthew Langley
LEADER AND I T PROFESSIONAL
GET IN TOUCH:
17685 E. Progress Drive
Centennial, CO 80015
************@*****.***
LinkedIn: @matthew-langley-66446429
WORK EXPERIENCE:
Order new IT hardware and software for 18 locations worldwide Manage current physical IT assets and software licenses for 16 locations worldwide
• Develop and maintain IT Asset Management policies and processes IT Asset Manager
24-7 Intouch
January 2018 - May 2020
Managed IT Operations teams at 11 locations worldwide Developed individual site leaders with one-on-one meetings and team meetings Responsible for hiring, training, developing, and terminating employees both in person and remotely
Senior Manager, IT Operations
24-7 Intouch
April 2015 - January 2018
Managed IT Operations teams at 5 locations in North and Central America Developed individual site leaders with one-on-one meetings and team meetings Responsible for hiring, training, developing, and terminating employees both in person and remotely
IT Manager
24-7 Intouch
August 2013 - April 2015
Managed a team of 30+ customer service representatives Kept the team on target with goals and overcame obstacles to reach service levels Service Delivery Leader
24-7 Intouch
March 2012 - August 2013
Trained new baristas on proper procedures and policies Continually coached all baristas to improve skills Performed barista duties as needed to meet customer demand Learning Coach/Barista
Starbucks
October 2009 - February 2012
EDUCATION:
International Association of ITAM
Certified Asset Management Professional
Certified Hardware Asset Management Professional
California Coast University
B.A., Business Administration
Tri-State Business Institute
A.S.B., Website Development and Management
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