Jennifer M. Klonowski

**** ****** ***.

Cleveland, Ohio 44105

addygm@r.postjobfree.com

216-***-****

Objective:To obtain a position utilizing my customer service and design skills, experience and education. Qualifications & Skills:

● 12 years + in the customer service industry

● 8 years + working in an office setting, answering phone calls, scheduling appointments and checking in clients

● Vast knowledge and use of computer programs

(Microsoft Office, Adobe Photoshop, Auto Cad, 20/20 and ProKitchen)

● Space planning, hand and computerized

drafting of architectural spaces and homes

● Textile applications and color theory

● Business management and marketing

● 2D and perspective drawing

● Internship at LaZBoy Furniture Galleries

Education:

Virginia Marti College of Arts and Design Lakewood, Ohio Oct 07 - Sept 11 Associate Degree of applied business in Interior Design Kent State University Kent, Ohio Sept 03 - May 05

Coursework in general education, psychology, and public relations Trinity High School Garfield Heights, Ohio Class of 2003 Work Experience:

Nov 2019 – Mar 2020 Arhaus Akron, Ohio Design Consultant/Sales

● Assisting clients with the selection, customization, and purchase of merchandise while providing excellent customer service and space planning assistance

● Performing proactive and consistent follow-up with all guests before and after the sale and at delivery while reading each client's need for assistance, and matching their needs to the benefits of the merchandise

Feb 2017 –June 2019 Cabinets to Go Brooklyn Heights, Ohio Kitchen Designer/Sales

● Meeting with potential clients to measure, discuss and determine project goals using 20/20 and ProKitchen for kitchen and bath floor plans, elevations and renderings.

● Pricing and selling of flooring, countertops and cabinets.

● Preparing final plans with a realistic timeline of project completion. Jun 2015 – May 2017 Pooch Palace Northfield, Ohio Caretaker/Receptionist

● Separating dogs in a cage-free environment by size, age and temperament to ensure each dog is happy, safe and comfortable while they are away from their homes and families.

● Answering phones to schedule boarding and grooming appointments while checking in daycare dogs, taking care of them throughout the day and administering food and any medication. Oct 2014 – Jan 2016 Origami Owl Northeast Ohio Independent Sales

● Meet with potential customers regarding the benefits, prices, services of product and company.

● Collect orders through phone, social media and events, then placing through the company website.

● Ensure order accuracy and delivery with follow-up to ensure customer satisfaction. Feb 2012 – March 2015 Starbucks Brecksville, Ohio Barista

● Connecting with each customer while handcrafting both hot and cold espresso and tea beverages.

● Graphic work for store signage/ merchandising.

● Serving ethically sourced coffee.

References available upon request

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