Representative Call Centre

Patrick Amaya

* ****** ******** ********, ******* L6W 1J1

Phone: 647-***-****

E-Mail: *******************@*****.***

Skills and Accomplishments

Fluent in English and Spanish

Over two years of experience working with non-profit organizations

Excellent public speaker

Proficiency in Word, PowerPoint, Excel, Adobe Photoshop, Movavi

Over 600 hours of volunteer work

Diploma in General Arts and Sciences

Currently completing my Bachelors in Journalism

Certificate of completion of the Archaeology Program in Peru

Top Up-Seller of the Month on multiple occasions

Assisted in training new representatives

Work Experience

Call Centre Representative Level 3

World Vision Canada 2016-2018

Mississauga, Ontario

Handled escalated calls

Presented new strategies and innovative ideas at department meetings

Group leader of new representatives (teams of 8)

Primary Spanish Speaking Representative

Receptionist

World Vision Canada 2017-2018

Mississauga, Ontario

Attended to visitors and employees entering the building

Called taxi companies for pick ups and drop offs

Directed companies that were partnered with the organization

Transferred calls to their corresponding location

Distributed badges to visitors

Trained others on program use

Archaeology Internship

Projects Abroad

Cusco, Peru Summer 2017

Lived in Peru for one month

Studied Archaeology and worked in the fields.

Discovered new artifacts

Backpacked around the country

Learned and studied local cultures

Presented my findings to the organization

Contact this candidate