Desktop Support Assistant

AARON BARNETT

*** ****** ****** **********, ** **236

410-***-**** **************@*****.***

IT Professional / CompTIA A+ Certified

Experienced technical professional with ~6 to 7 years of trouble shooting technical systems and providing support during upgrades, installations, and repairs. Exceptional ability to assess current problems, diagnose issues, and complete fixes quickly. Strong communication skills, as well as the unique ability to translate technical jargon into everyday language for those without technical training.

Technical Summary

MS Office (Office 365)

VMWare

Windows XP/7/8/10

Remedy ITSM

Desktop Support & Installations

Hardware/Software Upgrades

Mac Operating Systems

DSS Security Clearance, SECRET

Repairs & Maintenance

Troubleshooting

Active Directory

HP Computers

Professional Experience

Dataman USA 07/2019 – 07/2020

field tech

Repairing computers for Baltimore County Public schools, at numerous schools around the county.

Daly Computers 07/2018 – 06/2019

Depot Tech and field tech

Repairing HP laptops for Baltimore County Public schools. From July of 2018 to march of 2019 on the bench at Daly, and from march of 2019 as a field tech in the schools.

PRAGMATICS 06/2016 – 07/2018

Customer Technical Support Rep/SDA

Customer support, telecommunication, troubleshooting, and ITSM. Currently at a government contract in Beltsville, MD. DSS Security Clearance Level - SECRET.

SELF-EMPLOYED 2015 – Present

Computer Maintenance & Repair

Maintain PCs and Mac computers by talking with clients to understand their issues and properly diagnose the problems. Install new hardware and troubleshoot ongoing and current technical situations.

TSM OUTSOURCING SERVICES, INC. 10/2011 – 07/2012

Printing specialist/tech advisor

Designed innovative and eye-catching graphics to clients, businesses, and organizations. Troubleshot local machines and repaired issues to minimize downtime for the company. Processed data and other information to maintain accurate files. Made recommendations for new computer equipment and systems.

PERRY HALL CHRISTIAN SCHOOL 09/2006 – 06/2010

Computer Lab Assistant

Collaborated with students to answer questions about computer use and software programs. Trouble shot issues in hardware and software, as well as managed user access to accounts.

Education and Training

CompTIA A+ Certification, Pearson Vue

Web Design, Community College of Baltimore County

HP Certification

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