Desktop Support Office Staff

ROMMEL ORQUIZA

**** *. **** ***. #*** Las Vegas, NV, 89148

Cell: 702-***-****

Email: addyc5@r.postjobfree.com

Summary

Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a technical support role. Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

Skills

•PC & Laptop Troubleshooting (7 yrs)

•Local Area Networking (5 Yrs)

•Windows XP, 7, 10

•MS Office 2010 and O365

•MDT & PXE Imaging

•VPN

•Active Directory

•Desktop Support (4 Years)

Work Experience

Suport Specialist

Realsoft Inc.

October 2019 – March 2020 (Caesars Entertainment)

•Responsible for providing first level support functions on all platforms including but not limited to: AS/400, PCs, Telephony, Enterprise Networks, NT Server, UNIX and on all applications including but not limited to: LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance, and audio and video systems

•Hardware and software installations

•Troubleshooting desktop and laptop computers, printers and other peripherals

•Patching network cables

•Printer Mapping

•Active Directory

•Handling special events

Support Specialist

Enterprise Solutions Inc.

October 2018 – September 2019 (Caesars Entertainment)

•Responsible for providing first level support functions on all platforms including but not limited to: AS/400, PCs, Telephony, Enterprise Networks, NT Server, UNIX and on all applications including but not limited to: LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance, and audio and video systems

•Hardware and software installations

•Troubleshooting desktop and laptop computers, printers and other peripherals

•Patching network cables

•Handling special events

Desktop Technician

Arlington Computer Products (Caesars Entertainment)

April 2018 – August 2018

•Hardware & software installations

•PC refresh / Imaging

•Provide first-level support for all systems including software and hardware

•Perform intermediate technical tasks on all platforms.

•Monitor and report system performance issues as necessary.

•Communicate promptly to internal users software request and IT service ticket needs.

•Troubleshooting desktop and laptop computers, printers and other peripherals

•Maintain the latest procedures and documentation for all platforms

IT Technician

Pomeroy IT Solutions

February 2018

•Setup laptop

•Hardware Deployment and connection

IT Consultant

Genesis Healthcare Corporation

Jan 2018 – Feb 2018

•Setup wireless network

IT Support Technician

Compucom – Las Vegas

October 2017 – November 2017

•Hardware and software installations

•Imaging PC from Windows 7 to Windows 10

•Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software

•Performed upgrades and installed updates

•Provided support for end users

IT Support Technician

Compucom / Netview – Plano, Tx

May 2017 – July 2017

•Installed and maintained company's computer systems and network.

•Performed upgrades and installed updates.

•Completed troubleshooting and repair when computers had problems.

•Assisted office staff with computer application questions.

•Conducted computer technology training with all new staff.

•Recommended computer products and applications to improve productivity.

PC Technician

Darramil Internet Café & Menchie's PC Royale - Philippines

January, 2010 — January, 2017 (7 years)

•Install, upgrade and repair desktop and laptop computers

•Install, maintain, repair and upgrade network and computer systems

•Monitor network and systems to improve performance

•Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems

•Maintain and repair technological equipment or peripheral devices

•Perform regular upgrades to ensure systems remained upgraded

•Troubleshoot system failures or bugs and provide solutions to restore functionality

Network Technology Instructor

AMA Computer Learning Center - Philippines

June, 2013 — October, 2014

•Educates and trains students in his or her field of expertise using accepted instructional methodology

•Prepares lesson plans using industry-standard approaches (multi-media

•Teaches courses as assigned, instructs and evaluates students, develop student skills and encourages growth, and tracks their attendance, performance and grades

•Participates in various administrative activities

•Participate regularly in continuing professional development activities

•Performs other duties or special projects as assigned.

Education

Bachelor of Science – Computer Science

AMA Computer University

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