Active Public Trust, Active Sec+

Tone D. Herndon

Cell: 912-***-****

Email: ***********@*****.***

Passionate entry-level Information Technology candidate committed to the immediate troubleshooting and resolution of Incidents and Problems with software/hardware systems. Specialize in Cyber Security with an understanding of security tools and a deep knowledge of Internet protocols and cyber forensics which my training, skills and experience can be an asset to a company.

Education

Bachelor of Science Cyber Security

Old Dominion University, Norfolk, VA Senior Class of 2019

Work Experience:

Customer Service Representative (February 2020-Present); Insight Technology Solutions, Arlington, VA

Responsibilities: Troubleshoot issues such as advising stakeholders to change web browsers and walk them through clearing their cookies; Navigated through our ticketing system (SIMA) and created a ticket for every call; Sent password reset emails to students/Principal Designated Officials; Trained stakeholders how to navigate the SEVIS database and manage student records; Opened escalation tickets to tier II for review/approval; Close on call rate is 100% unless an escalation is required.

Cashier/Traffic/Driver (June 2019-Februrary 2020); Towne Park Econopark Express, Hanover, MD Responsibilities: Provided excellent guest services by greeting and interacting with guests; parked, retrieved and took care of guests' personal vehicles; managed parking areas, ensuring efficient traffic flow; issued and collected claim tickets and valet parking fees.

Security Officer (September 2019-December 2019); GardaWorld, Hampton Roads, VA

Responsibilities: Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Office Assistant (March-May 2016); Engineering & Computational Sciences Old Dominion University, VA

Responsibilities: Handled organizational and clerical support tasks for Professors, organizing files using Microsoft products, scheduled appointments, writing copy, proofreading emails, fielded/switched incoming calls.

Certifications/Clearances

Active Public Trust clearance

Active CompTIA Security+ Certification